Service Advisor

2 weeks ago

Croydon, United Kingdom MBA Group Full time

Our Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Lexus Croydon** Dealership.

As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be responsible for keeping customers informed and making sure work is completed on time.

About the role of **Service Advisor**:

- Taking appointments from our lead qualification team
- Meeting and greeting customers (walk in/appointment) and arranging vehicle maintenance
- Discussing various options available to customers working within the lines of their needs and budget
- Go over repair options & costs with customers making sure they understand what is required and why
- Speak to customers over the phone and F2F
- Giving an honest, transparent sales experience
- Meeting or exceeding targets based on sales and customer satisfaction
- Upselling additional work or service plans
- Delivering excellent service at all times making their experience enjoyable and memorable

To be a **Service Advisor**:

- Be an experienced Service Advisor independent or main dealer (preferred)
- Have excellent customer service ability and the desire to sell
- Thrive under pressure
- Be driven to succeed
- Work well in fast paced busy environments

About the company:

- Excellent basic salary and bonus scheme
- Employee focused business
- Bonus based on sales, customer service and add-ons
- Ability to progress through internal promotion
- Excellent benefits package, including pension, healthcare, and car leasing schemes
- Flexible progression based on your career aspirations
- Manufacturer based training

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£40,000.00 per year

Supplemental pay types:

- Bonus scheme

Work Location: In person

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