Senior Complaints and Feedback Officer

5 months ago

South Shields, United Kingdom Seven Resourcing Full time

Seven Resourcing are looking for a temporary Senior Complaints and Feedback Officer to work with the Social Care Team in South Shields. This position is initially for a period of 3 months and is paying £22.55 PAYE or £27.28 umbrella per hour. The working hours are Monday - Friday from 9am - 5pm.

**The role**:
To ensure that an effective procedure for representations/complaints is available to service users and/or their representatives. To act as the Designated Complaints Manager and ensure that the Local Authority meets its statutory duties and responsibilities required by the NHS and Community Care Act 1990 and Children’s act 1989 in respect of complaints and representations under the Social Services and National Health Service Complaints (England) Regulations, 2009 and the Children Act 1989 Representations Procedure (England) Regulations 2006.

**Key Responsibilities**:

- To manage statutory complaints services for Children’s and Adults’ social care services so as to meet obligations arising from the Children Act 1989, the NHS and Community Care Act 1990 and meet legal requirements under the Local Authority Social Services and National Health Service Complaints (England) Regulations, 2009.
- To manage a high-quality feedback service, which enhances outcomes for users of Children’s and Adults’ social care services, informs service improvement and supports quality assurance.
- To manage the workload of the service and ensure that appropriate systems are in place so that all complaints are processed and resolved in a timely, fair and transparent manner, working independently but supportively of the professionals providing the service.
- To establish robust systems to support the co-ordination of complaints that progress through the stages of the statutory complaints procedures, working with managers and staff so that complaints are resolved at the earliest stage and where appropriate advising managers at all levels on appropriate forms of redress where complaints are upheld.
- To promote the principles of mediation and other forms of alternative dispute resolution in resolving complaints and concerns as close to the point of contact as possible.
- To understand and be conversant with Safeguarding Children and Safeguarding Adults policy and practice and to liaise on such matters. Also to provide relevant advice and guidance on complaints matters in relation to safeguarding procedures.
- To manage the Safeguarding Adults complaints procedures and Safeguarding Children’s complaints procedures ensuring that complaints are addressed under these procedures where appropriate.

**Applicant Requirements**:

- **Qualifications**: N/A.
- **Experience**: 2+ years working within a similar role.
- **Compliance**: Current DBS and 2 x references.
- **Travel**: Clean UK driving license with the ability to commute to and from work independently.
- **Hours**: 37.5 hours p/w.

**Working for Seven Resourcing**:
Established in 2011, Seven Resourcing is one of the UK’s largest suppliers of temporary health and social care professionals. Rated ‘Excellent’ on Trustpilot from 1900+ reviews, and with 20 major industry awards behind us, we take pride in knowing we can find you the best possible rates in a role you can be proud of.

INDSAM

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £22.55-£27.28 per hour

Schedule:

- Monday to Friday

**Experience**:

- similar: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 63303

  • Senior Complaints and Feedback Officer

    5 months ago

    South Shields, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    **Purpose** To ensure that an effective procedure for representations/complaints is available to service users and/or their representatives. To act as the Designated Complaints Manager and ensure that the Local Authority meets its statutory duties and responsibilities required by the NHS and Community Care Act 1990 and Children’s act 1989 in respect of...

  • Senior Complaints and Feedback Social Care Officer

    5 months ago

    South Shields, United Kingdom Nineteen Recruitment Full time

    Nineteen Recruitment is a multi-award winning, an independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors. We are delighted to be working with a local authority client, recruiting on their behalf for a Senior Complaints and Feedback Officer, a...

  • Senior Complaints and Feedback Officer

    5 months ago

    South Tyneside, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for 1 x experienced, Senior Complaints and Feedback Officer to join a local company within South Tyneside. **The Role (not limited to)**: - The role will focus primarily on Children Social Care complaints, but will also cover complaints relating to Adult Social Care. - To manage statutory complaints services for Children’s and...

  • Customer Feedback Officer

    5 months ago

    South Shields, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    **Purpose** Customer Feedback Officer required to work within our repairs and maintenance team. **Roles and Responsibilities** - Working with the team to answer customers queries, feedback and complaints. - Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. - Reporting queries, feedback and...

  • Customer Feedback Officer

    5 months ago

    South Shields, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    **Purpose** Customer Feedback Officer required to work within our repairs and maintenance team. **Roles and Responsibilities** - Working with the team to answer customers queries, feedback and complaints. - Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. - Reporting queries, feedback and...

  • Customer Feedback Officer

    5 months ago

    South Shields, United Kingdom All Temps Recruitment Full time

    We are currently recruiting for 2 x Customer Feedback Officer’s to work within South Tyneside within a busy Repairs and Maintenance team. **The Role**: - Working with the team to answer customers queries, feedback and complaints. - Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. -...

  • Customer Feedback Officer

    5 months ago

    South Shields, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for 2 x Customer Feedback Officer's to work within South Tyneside within a busy Repairs and Maintenance team. **The Role**: *Working with the team to answer customers queries, feedback and complaints. *Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. *Ensuring...

  • Customer Feedback Officer

    6 months ago

    South Shields, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for 2 x Customer Feedback Officer's to work within South Tyneside within a busy Repairs and Maintenance team. **The Role**: *Working with the team to answer customers queries, feedback and complaints. *Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. *Ensuring...

  • Customer Feedback Officer

    5 months ago

    South Shields, United Kingdom Nineteen Recruitment Full time

    Nineteen Recruitment is a multi-award winning, independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors. - We are delighted to be working with a local authority client, recruiting on their behalf for an Customer Feedback Officer based in South...

  • Customer Feedback Officer

    5 months ago

    South Shields, United Kingdom Nineteen Recruitment Full time

    Nineteen Recruitment is a multi-award winning, independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors. - We are delighted to be working with a local authority client, recruiting on their behalf for an Customer Feedback Officer based in South...

  • Customer Feedback Officer

    5 months ago

    South Shields, United Kingdom Nineteen Recruitment Full time

    Nineteen Recruitment is a multi-award winning, independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors. - We are delighted to be working with a local authority client, recruiting on their behalf for an Customer Feedback Officer based in South...

  • Customer Feedback Officer/admin

    6 months ago

    South Shields, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Customer Feedback Officer/Admin - Repairs** **Reference no: S Tyneside 6331514708999** **Pay Rate: £14.44 per hour PAYE** **Hours per week: 35-37 Monday - Friday, normal working hours** **Role Length: This opening assignment is for 4-5 months** **City: South shields** A Customer Feedback Officer is...

  • Customer Feedback Officer

    5 months ago

    South Shields, United Kingdom Sanctuary Health Full time

    Looking to take your career to new heights? Look no further than Sanctuary Personnel, an esteemed and award-winning recruitment agency. With a TrustPilot score of 4.8/5 and over 500+ reviews, we are dedicated to connecting with talented professionals like you. We have an exciting locum opportunity for a Customer Feedback Officer with UK experience to join...

  • Support Officer

    6 months ago

    South Shields, United Kingdom All Temps Recruitment Ltd Full time

    We are currently looking to recruit for 2 x Support Officer's in South Tyneside. Duties of the role: - Support Officer required to work in a repairs and maintenance setting, assisting in the day-to-day admin duties to assist the management, team leaders and surveyors in the claiming of job tickets. - Raising orders for services and materials, contacting...

  • Senior Probation Officer

    5 months ago

    South Shields, United Kingdom Ministry of Justice Full time

    Salary - £40,604 - £45,500 Number of jobs available - 1 Detail of reserve list - 12 Months Region - North East City/Town - South Shields Building/Site - NMS Unit 8 Waverly Market Dock, NE33 1LE Grade - Other Organisation Grade for HMPPS - NPS Pay Band 5 National Post Type - Permanent Working Pattern - Full Time, Flexible Working Role Type -...

  • Repairs - Senior Customer Resolution Officer

    1 month ago

    South Croydon, United Kingdom CV-Library Full time

    Repairs - Senior Customer Resolution Officer Public Sector - Local Government Temporary Role - 3 - 6 months, possible extension Full Time - Monday to Friday, 36 hours per week £150 per day Umbrella Hybrid Working - 3 days in office (Croydon), 2 days at home.Purpose of the Role: The Property team are responsible for the delivery of excellent repairs...

  • Administrator/ Finance Officer

    6 months ago

    South Tyneside, United Kingdom Zenith People Full time

    Zenith People have an opportunity to work for a manufacturing business in the North East. The company are looking for an individual who is to offer finance and admin support, as well as delivering excellent customer service to the team when needed. The role will be Monday-Friday on 40 hour contract. The responsibilities of the role are as...

  • Senior Complaint Resolution Specialist

    5 days ago

    Bracknell South, United Kingdom Candidate Source Full time

    Company OverviewCandidate Source is a renowned advertising agency, committed to delivering top-notch recruitment services to clients across various industries.Job DescriptionWe are seeking an experienced Motor Complaint Handler to join our dedicated team. As a key member of the complaints department, you will be responsible for investigating and resolving...

  • Customer Service Officer

    5 months ago

    South Tyneside, United Kingdom All Temps Recruitment Ltd Full time

    We are currently looking to recruit a number of Customer Service Officer's to join our team based within South Tyneside. This roll is full time, office based. **Duties of Vacancy**: - Required to work within our repairs and maintenance department dealing with all incoming communications. - Dealing with customer queries in a professional manner ensuring...

  • Security Operative

    5 months ago

    South Shields, United Kingdom The Steadfast Group Full time

    Steadfast Security is a long-established Security Industry Approved Contractor. An excellent job opportunity has become available for a permanent full-time Security Officer to join a Site which is located within South Tyneside. This role is responsible for meeting, greeting, welcoming, and guiding customers and visitors on their arrival. The officer will...