Senior Complaints and Feedback Officer

7 months ago

South Shields, United Kingdom Seven Resourcing Full time

Seven Resourcing are looking for a temporary Senior Complaints and Feedback Officer to work with the Social Care Team in South Shields. This position is initially for a period of 3 months and is paying £22.55 PAYE or £27.28 umbrella per hour. The working hours are Monday - Friday from 9am - 5pm.

**The role**:
To ensure that an effective procedure for representations/complaints is available to service users and/or their representatives. To act as the Designated Complaints Manager and ensure that the Local Authority meets its statutory duties and responsibilities required by the NHS and Community Care Act 1990 and Children’s act 1989 in respect of complaints and representations under the Social Services and National Health Service Complaints (England) Regulations, 2009 and the Children Act 1989 Representations Procedure (England) Regulations 2006.

**Key Responsibilities**:

- To manage statutory complaints services for Children’s and Adults’ social care services so as to meet obligations arising from the Children Act 1989, the NHS and Community Care Act 1990 and meet legal requirements under the Local Authority Social Services and National Health Service Complaints (England) Regulations, 2009.
- To manage a high-quality feedback service, which enhances outcomes for users of Children’s and Adults’ social care services, informs service improvement and supports quality assurance.
- To manage the workload of the service and ensure that appropriate systems are in place so that all complaints are processed and resolved in a timely, fair and transparent manner, working independently but supportively of the professionals providing the service.
- To establish robust systems to support the co-ordination of complaints that progress through the stages of the statutory complaints procedures, working with managers and staff so that complaints are resolved at the earliest stage and where appropriate advising managers at all levels on appropriate forms of redress where complaints are upheld.
- To promote the principles of mediation and other forms of alternative dispute resolution in resolving complaints and concerns as close to the point of contact as possible.
- To understand and be conversant with Safeguarding Children and Safeguarding Adults policy and practice and to liaise on such matters. Also to provide relevant advice and guidance on complaints matters in relation to safeguarding procedures.
- To manage the Safeguarding Adults complaints procedures and Safeguarding Children’s complaints procedures ensuring that complaints are addressed under these procedures where appropriate.

**Applicant Requirements**:

- **Qualifications**: N/A.
- **Experience**: 2+ years working within a similar role.
- **Compliance**: Current DBS and 2 x references.
- **Travel**: Clean UK driving license with the ability to commute to and from work independently.
- **Hours**: 37.5 hours p/w.

**Working for Seven Resourcing**:
Established in 2011, Seven Resourcing is one of the UK’s largest suppliers of temporary health and social care professionals. Rated ‘Excellent’ on Trustpilot from 1900+ reviews, and with 20 major industry awards behind us, we take pride in knowing we can find you the best possible rates in a role you can be proud of.

INDSAM

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £22.55-£27.28 per hour

Schedule:

- Monday to Friday

**Experience**:

- similar: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 63303

  • Senior Complaints and Feedback Officer

    7 months ago

    South Tyneside, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for 1 x experienced, Senior Complaints and Feedback Officer to join a local company within South Tyneside. **The Role (not limited to)**: - The role will focus primarily on Children Social Care complaints, but will also cover complaints relating to Adult Social Care. - To manage statutory complaints services for Children’s and...

  • Customer Feedback Officer

    7 months ago

    South Shields, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    **Purpose** Customer Feedback Officer required to work within our repairs and maintenance team. **Roles and Responsibilities** - Working with the team to answer customers queries, feedback and complaints. - Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. - Reporting queries, feedback and...

  • Customer Feedback Officer

    7 months ago

    South Shields, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    **Purpose** Customer Feedback Officer required to work within our repairs and maintenance team. **Roles and Responsibilities** - Working with the team to answer customers queries, feedback and complaints. - Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. - Reporting queries, feedback and...

  • Customer Feedback Officer

    7 months ago

    South Shields, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for 2 x Customer Feedback Officer's to work within South Tyneside within a busy Repairs and Maintenance team. **The Role**: - Working with the team to answer customers queries, feedback and complaints. - Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. -...

  • Customer Feedback Officer

    7 months ago

    South Shields, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for 2 x Customer Feedback Officer's to work within South Tyneside within a busy Repairs and Maintenance team. **The Role**: *Working with the team to answer customers queries, feedback and complaints. *Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. *Ensuring...

  • Customer Feedback Officer

    2 weeks ago

    South Shields, United Kingdom CCR Full time

    37.5 hours a week CCR is looking for a Customer Feedback Officer required to work within our repairs and maintenance team. Working with the team to answer customers queries, feedback and complaints. Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. The repairs department will require a...

  • Customer Feedback Officer

    7 months ago

    South Shields, United Kingdom Nineteen Recruitment Full time

    Nineteen Recruitment is a multi-award winning, independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors. - We are delighted to be working with a local authority client, recruiting on their behalf for an Customer Feedback Officer based in South...

  • Client Feedback Officer

    7 months ago

    South Shields, United Kingdom All Temps Recruitment Ltd Full time

    We are looking to recruit an experienced Customer officer to work within a repairs and maintenance team for the local Council. **The role** - Working with the team to answer customers queries from homeowners - Taking both feeedback - Handling comlaints to resolution - Assisting the team to make sure learning from feedback is embedded in the team - Checking...

  • Customer Feedback Officer

    7 months ago

    South Shields, United Kingdom Nineteen Recruitment Full time

    Nineteen Recruitment is a multi-award winning, independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors. - We are delighted to be working with a local authority client, recruiting on their behalf for an Customer Feedback Officer based in South...

  • Customer Feedback Officer

    7 months ago

    South Shields, United Kingdom Nineteen Recruitment Full time

    Nineteen Recruitment is a multi-award winning, independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors. - We are delighted to be working with a local authority client, recruiting on their behalf for an Customer Feedback Officer based in South...

  • Customer Feedback Officer

    2 weeks ago

    South Tyneside, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    **Roles and Responsibilities** - Customer Feedback Officer required to work within our repairs and maintenance team. - Working with the team to answer customers queries, feedback and complaints. - Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers. **Mandatory Compliance Requirements** - CV -...

  • Customer Feedback Officer

    7 months ago

    South Shields, United Kingdom Sanctuary Health Full time

    Looking to take your career to new heights? Look no further than Sanctuary Personnel, an esteemed and award-winning recruitment agency. With a TrustPilot score of 4.8/5 and over 500+ reviews, we are dedicated to connecting with talented professionals like you. We have an exciting locum opportunity for a Customer Feedback Officer with UK experience to join...

  • Complaints Case Handler

    7 days ago

    South Shields, United Kingdom Interaction - York Full time

    Customer Complaints Case Handler Interaction Recruitment are looking for an experienced case handler for our client based in Hebburn.Location : Head Office, Hebburn Contract: Temporary Ongoing Salary: £12 per hour Shifts: Monday to Friday / 8.30am - 5pm What you will do: The case handler team are the first point of contact with customers who call us after...

  • Complaints Handler

    2 weeks ago

    South Cerney, United Kingdom Usay Compare Full time

    Usay Compare is a fast paced, exciting place to work. Both a marketplace for Private Medical Insurance and a stellar employer for progression;we have achieved 4.4 stars as an employer on Glassdoor. We are a team that thrive on challenges, and always have honesty at the heart of our values; thus, providing a great place to work and progress. With compliance...

  • Complaints Resolution Specialist

    4 weeks ago

    Bracknell South, United Kingdom Workshop Recruitment Full time

    Job DescriptionAbout the Role:We are seeking a highly skilled Complaints Resolutions Officer to join our team at Workshop Recruitment. This role will involve resolving customer complaints verbally and in writing within a timely manner.Main Responsibilities:Investigate complaints received and reach an outcome based on the merits of each case.Communicate your...

  • Complaints Allocations Coordinator

    7 months ago

    South West, United Kingdom Alexander Mae South West Ltd Full time

    **Allocations Coordinator / Complaints** **Competitive Salary + Up to 25% Performance Bonus + Superb Benefits** **HYBRID WORKING (ideally 2 days office / 3 days home)** **The Job**: **Key Responsibilities of the Job**: **Working in conjunction with the Operations Managers** to control workflow across the teams, to ensure all team members have appropriate...

  • Complaints Investigator

    3 weeks ago

    South East London, United Kingdom CV-Library Full time

    Complaints Investigator Based in South East London Initial 3 to 6 month ongoing contract  Mon to Fri 9am to 5pm £29.42 p/hr umbrella  Role Purpose  Support the Housing Complaints Manager in the delivery of a high-quality complaints service to customers and the Dealing with complex and multi-faceted complaints across two or more service...

  • Customer Relations Officer

    3 weeks ago

    South Yorkshire, United Kingdom Sellick Partnership Full time

    **Customer Relations Officer** **Hybrid Working/1 day a week in the office** **Ongoing long-term contract** Our client are looking to recruit experienced Customer Relations Officer to join their team on an ongoing basis **Key responsibilities of the Customer Relations Officer will include**: - Handling all customer complaints, including acknowledging...

  • Head of Complex Complaints

    7 months ago

    South West, United Kingdom Alexander Mae South West Ltd Full time

    **Head of Complex Complaints (Level 4 Diploma)** **Competitive Salary + £8k Car Allowance + Up to 56% Bonus + Superb Benefits** **HYBRID WORKING (ideally 2 days office / 3 days home)** **The Job**: As Head of Complex Complaints, you will provide leadership and oversight to ensure the efficiency of the day to day operation. You will ensure clients’...

  • Support Officer

    2 weeks ago

    South Shields, United Kingdom All Temps Recruitment Ltd Full time

    Support Officer required to work in a repairs and maintenance setting. - Assisting in the day to day admin duties to assist the management - Assisting in the day to day admin duties to assist the management - Contacting customers to arrange appointments for work and dealing with customer queries and requests - Be proficient in the use of ICT systems such as...