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Customer Service Advisor
3 months ago
Exciting Opportunity: Join Our Dynamic Customer Service Team
**Company**: A1 Maintenance (Stroud) Ltd
**Position**: Customer Services Advisor
**Location**: Stonehouse, GL10 3RQ
**Schedule**: Monday to Friday, 8:30 am - 5:00 pm (1-hour lunch break)
Are you ready to embark on an adventure in customer service excellence? We are seeking an enthusiastic and personable individual to join our Customer Service Team.
**About the Role**:
As a Customer Services Advisor at A1 Maintenance, you'll be at the forefront of our business, delivering unparalleled service to our valued clients. Your days will be filled with variety as you tackle incoming inquiries, provide solutions, and ensure our clients receive the support they deserve.
Our Team have been providing property maintenance services for over 30 years and operate across the Gloucestershire, Oxfordshire and Wiltshire areas. We work closely with major clients which include some of the South West’s largest social housing providers, local Councils, Commercial and Private clients carrying out responsive repairs, planned maintenance and property improvements.
**What You'll Do**:
- **Deliver WOW-worthy Customer Service**:You'll be the superhero our clients deserve, going above and beyond to exceed their expectations at every opportunity.
- **Be the Problem-Solver Extraordinaire**:No challenge is too big for you You'll tackle inquiries with finesse, finding innovative solutions and leaving smiles in your wake.
- **Champion Teamwork**: Join forces with our dynamic team to deliver outstanding results and foster a culture of collaboration and success.
- **Project Manage**: Working closely with our experienced team of multi skilled trades people to deliver great client satisfaction.
**Skills and Qualities We Love**:
- **Customer-Centric Mindset**: You live and breathe customer satisfaction, making every interaction a delightful experience.
- **Communication Maestro**: Your communication skills are top-notch, whether you're chatting with clients or collaborating with colleagues.
- **Tech Savvy**: You're no stranger to IT systems and thrive in a tech-driven environment.
- **Organizational** **Guru**: Juggling tasks is your forte, and your attention to detail is second to none.
- **Problem-Solving Pro**: Challenges fuel your fire, and you relish the opportunity to crack the toughest nuts.
**Perks and Benefits**:
- **Competitive Salary**: Earn £24,000.00-£26,000.00 per year, commensurate with your experience and expertise.
- **Generous Holiday Allowance**: Enjoy 21 days paid holiday per year, plus bank holidays, to recharge and rejuvenate.
- **Job Security**: Join a long-established company (over 30 years) operating in a stable sector with a growing customer base and a future growth plan.
- **Health and Wellbeing**: Take advantage of our private healthcare cash plan.
- **Convenience**: Say goodbye to parking woes with our on-site parking.
- **Sick Pay**: Rest easy knowing you're covered with 3 days full paid sick leave in any 12-month period.
**Join Us**
**Note**:
Relocation to Stonehouse or a reliable daily commute is required.
**Salary**: £24,000.00-£26,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to Relocate:
- Stonehouse: Relocate before starting work (required)
Work Location: In person
Application deadline: 20/02/2024
Reference ID: CSA100224_SD
