Customer Services Assistant
7 months ago
**Job description**
Job Title: Customer Service Assistant
Location: Storehouse, Gloucester
Hours: Monday-Friday
Pay Rate: £25,000 P.A
Contract: Permanent
gap personnel acting as employment business, are recruiting for a Customer Service Assistant
Assist the Customer Services Representative in the support between Sales, Production and Customer Services.
**Key Responsibilities**:
- Responsible and accountable for providing exceptional customer service as the secondary point of daily customer contact.
- Process and update customer orders from beginning to end in an accurate and timely manner.
- Provide assistance to customers in order to resolve questions, issues, inquiries and complaints.
- Cultivate and maintain positive customer relationships. Work as a team with Sales to develop, maintain and grow customer accounts. Serve as a liaison between the customer and internal departments.
- Collect, comprehend, monitor and analyze customer requirements in order to support strategies to achieve desired delivery time and order fill rates. Gather and communicate service and quality opportunities.
- Build internal relationships and gain an understanding of key business processes in order to effectively communicate and execute to customer expectations.
- To support the communication of appropriate results through dashboards and other metrics to demonstrate results and opportunities. Provide timely information necessary to all internal departments to meet customer requests (i.e., forecasting, quality, etc.).
- Develop product knowledge to ensure thorough understanding of all product category offerings to customers.
- Tactical Execution will include, but not limited to: order management, review of forecasts, shortages/outages, upcoming promotions, new items and new customer set up, case fill rate, ownership of internal metrics, and product allocation.
- Screen incoming calls/visitors on site.
**Preferred experience could include**:
- Professional communication, adaptable, able to initiate action, strong organizational and problem-solving skills, likes working with diverse customers
- 1+ years of administration support experience desirable but not essential
- Positive attitude and team player
- Flexible and able to multi-task
- FMCG experience.
- Experience of working in the food industry.
Sound like the job for you? Click APPLY to upload your CV
gap personnel is acting as an employment business
**Job Type**: Permanent
**Salary**: £25,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: BH/PERM/CSA
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