Healthcare Customer Service Representative
4 days ago
We are seeking a skilled and empathetic individual to join our team as a Healthcare Customer Service Representative at Wellspect HealthCare. As a key member of our team, you will be responsible for delivering exceptional customer service to patients, healthcare professionals, and internal teams.
Key Responsibilities:- Provide outstanding customer service by receiving and making calls to patients, carers, GP surgeries, and healthcare professionals.
- Process orders and prescriptions accurately and efficiently, ensuring timely delivery of medical supplies.
- Handle complaints professionally, escalating and resolving issues within commercial and regulatory timelines.
- Manage inventory levels, working closely with the procurement team to ensure seamless stock replenishment.
- Develop and maintain relationships with patients, healthcare professionals, and internal teams.
- Manage courier queries and assist with product recalls as needed.
- Education to GCSE level or equivalent combination of education and experience.
- Background in a fast-paced customer-facing role (face-to-face or virtual).
- Accurate keyboard/data entry skills and intermediate IT skills (Microsoft Office).
- Positive attitude, customer-centric mindset, and excellent communication skills.
- Ability to work well under pressure and adapt to changing priorities.
- Highly organized with attention to detail and exceptional communication skills (written and verbal).
- A competitive remuneration package, including 26 days' annual leave and company pension scheme.
- Flexible benefit scheme (health insurance, dental cover, etc.).
- Comprehensive induction, further training opportunities, and access to LinkedIn Learning.
- Worldwide mentoring and coaching program and global employee assistance program.
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