Healthcare Customer Service Representative

4 days ago


Stonehouse, Gloucestershire, United Kingdom Wellspect HealthCare Full time
Job Title: Healthcare Customer Service Representative

We are seeking a skilled and empathetic individual to join our team as a Healthcare Customer Service Representative at Wellspect HealthCare. As a key member of our team, you will be responsible for delivering exceptional customer service to patients, healthcare professionals, and internal teams.

Key Responsibilities:
  • Provide outstanding customer service by receiving and making calls to patients, carers, GP surgeries, and healthcare professionals.
  • Process orders and prescriptions accurately and efficiently, ensuring timely delivery of medical supplies.
  • Handle complaints professionally, escalating and resolving issues within commercial and regulatory timelines.
  • Manage inventory levels, working closely with the procurement team to ensure seamless stock replenishment.
  • Develop and maintain relationships with patients, healthcare professionals, and internal teams.
  • Manage courier queries and assist with product recalls as needed.
Requirements:
  • Education to GCSE level or equivalent combination of education and experience.
  • Background in a fast-paced customer-facing role (face-to-face or virtual).
  • Accurate keyboard/data entry skills and intermediate IT skills (Microsoft Office).
  • Positive attitude, customer-centric mindset, and excellent communication skills.
  • Ability to work well under pressure and adapt to changing priorities.
  • Highly organized with attention to detail and exceptional communication skills (written and verbal).
Benefits:
  • A competitive remuneration package, including 26 days' annual leave and company pension scheme.
  • Flexible benefit scheme (health insurance, dental cover, etc.).
  • Comprehensive induction, further training opportunities, and access to LinkedIn Learning.
  • Worldwide mentoring and coaching program and global employee assistance program.
Estimated Salary: £28,500 - £38,000 per annum

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