Care Coordinator

14 hours ago


Stonehouse, Gloucestershire, United Kingdom Wellspect HealthCare Full time

Job Title: Care Coordinator

Estimated Salary: £25,000 - £30,000 per annum

About Our Company

We are a dynamic and innovative organization committed to enhancing the lives of people with urinary and fecal incontinence.

Key Responsibilities:

  • Provide exceptional patient care by engaging with patients, carers, and healthcare professionals to ensure seamless delivery of vital medical supplies.
  • Process orders and prescriptions accurately and efficiently, maintaining high standards of quality.
  • Manage and resolve complaints promptly, ensuring compliance with commercial and regulatory requirements.
  • Collaborate with the procurement team to optimize inventory levels, guaranteeing timely stock replenishment.
  • Nurture strong relationships with patients, healthcare professionals, and internal teams to deliver a superior customer experience.
  • Manage courier queries related to deliveries and collections.
  • Participate in process improvement initiatives and contribute to departmental goals.
  • Engage in ongoing training to stay updated on key business priorities, products, and medical conditions.
Requirements
  • Educated to GCSE level or equivalent combination of education and experience.
  • Experience in a fast-paced customer-facing role (face-to-face or virtual).
  • Strong communication and interpersonal skills, with a positive 'can-do' attitude.
  • Ability to work effectively in a team, manage competing priorities, and maintain accuracy under pressure.
  • Intermediate IT skills (Microsoft Office) and attention to detail.
Benefits and Development Opportunities

We offer a competitive salary, plus benefits including 26 days' annual leave, an attractive company pension scheme, and flexible benefit schemes (health insurance, dental cover, medical cash plan).

Our employees have access to a comprehensive induction program, training opportunities, and mentorship programs for personal and professional growth.



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