Service Delivery Advisor

18 hours ago


Stonehouse, Gloucestershire, United Kingdom Wellspect HealthCare Full time
About the Role

We are looking for a dedicated Service Delivery Advisor to join our team in Stonehouse, Gloucester.

In this role, you will be responsible for delivering exceptional customer service and building relationships with patients and healthcare professionals.

You will work closely with our procurement team to ensure accurate inventory management and timely delivery of medical supplies.

Key Responsibilities:
  • Customer Service: Provide excellent phone communication and support to patients, carers, GP surgeries, and healthcare professionals.
  • Order Fulfillment: Process orders and prescriptions accurately and efficiently to meet customer needs.
  • Issue Resolution: Effectively manage and resolve product and service complaints within agreed timelines.
  • Inventory Control: Collaborate with the procurement team to maintain accurate inventory levels and optimize stock replenishment.
Requirements:
  • GCSE level education or equivalent combination of education and experience.
  • Minimum 12 months' experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
What We Offer:
  • A competitive salary of £25,000 - £28,000 per annum.
  • Opportunities for professional development and growth.
  • A comprehensive benefits package, including pension scheme and flexible benefits.


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