Service Support Assistant

5 months ago


Stonehouse, United Kingdom ABB Full time

**Service Support Assistant**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
To co-ordinate customer returns and workshop activities

**Your responsibilities**:

- Booking in of instruments returned for repair or calibration.
- Managing all communication with customers (enquiries, quotations, order acknowledgements etc)
- Developing and maintaining customer relationships and satisfaction with service solutions.
- Assist in the management of stock control.
- Raising of orders for external 3rd party repair/service work, products, spare parts etc.
- Proactive monitoring, prioritising & expediting of repairs &
- quotations.
- Management & review of repair pricing levels and margins.
- Supporting the regional delivery of the business balanced scorecard.
- Maximise the scope of the existing portfolio ensuring contract renewal is achieved when desired by the organisation.
- Responsible for Health & Safety activities and obligations within the responsible team.
- Ensure ethical behaviour in line with code of conduct.
- Manage the environmental risks associated with the team.
- Create the environment that allows all employees to develop and succeed.
- Generate reports as required by management.
- Creating & amending customer/supplier accounts & supporting the business in resolving account disputes

**Your background**:

- Essential
- Good communication skills, flexible work ethic.
- Demonstrate excellent customer focus
- Good PC literacy with an understanding of MS Office software is essential.
- Desirable
- Knowledge of product portfolio or technical background
- SAP knowledge / experience.

**More about us**:



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