Welcome & Service Assistant

6 months ago


Stonehouse, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Salary**:£11.64 p/h

**Contract/duration**:8 months

**Hours/working pattern**:This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.

What it's like to work here:Reporting to the Site Manager, you’ll be part of a small, friendly team of Welcome and Service Assistants working largely outdoors at the new Tinkley Gate entrance to Woodchester Park.

This new entrance to the park is rich in wildlife but has space to play, creating an accessible gateway to nature. This is an exciting time to join the team as we look to develop our visitor offer with a range of seasonal events.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be based largely outside in beautiful Cotswold countryside answering queries and listening to what our visitors need so you can share the right information.

Your role is to make sure our visitors have the best day they can from providing directions around 500 acres of peaceful parkland to making recommendations in our second-hand book store. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 23/02/25)



  • Stonehouse, United Kingdom ABB Full time

    **Service Support Assistant**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Stonehouse, United Kingdom Holroyd Howe Full time

    Company Description Zero Hour Contracts£12.63 per hourHolroyd Howe is one of the UKs leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke...


  • Stonehouse, United Kingdom Holroyd Howe Full time

    Company Description Zero Hour Contracts£12.63 per hourHolroyd Howe is one of the UK’s leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke...


  • Stonehouse, United Kingdom Holroyd Howe Full time

    Company Description Zero Hour Contracts£12.63 per hourHolroyd Howe is one of the UK’s leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke...

  • IT Support Engineer

    2 months ago


    Stonehouse, United Kingdom CV-Library Full time

    Working for a leading IT and communications provider offers the chance to be part of a team that drives cutting-edge solutions for businesses. As a key player in the IT services industry, you'll be involved in delivering modern technology support, helping clients transition to cloud-based systems, and ensuring seamless network operations. With a focus...


  • Stonehouse, United Kingdom gap trading Full time

    **Job description** Job Title: Customer Service Assistant Location: Storehouse, Gloucester Hours: Monday-Friday Pay Rate: £25,000 P.A Contract: Permanent gap personnel acting as employment business, are recruiting for a Customer Service Assistant Assist the Customer Services Representative in the support between Sales, Production and Customer...


  • Stonehouse, United Kingdom Inova Medical Ambulance Service Full time

    **THIS IS A BANK HEALTHCARE ASSISTANT (HCA) POSITION TO SUPPORT MEDICAL PROVISIONS AT LARGE FESTIVALS AND EVENTS. PLEASE GET IN CONTACT FOR MORE INFORMATION. THIS IS AN IDEAL POSITION FOR THOSE WITH AN A&E/ED BACKGROUND.** **Primary Responsibilities**: (this list is not exhausive, please contact HR for a full Job Description and Person Specification) -...


  • Stonehouse, United Kingdom Meridian Full time

    **New permanent job**: Customer Service Advisor Is this one of the nicest places to work in the area? Plus option to work from home two days per week if you would like to. The team has grown this year to support increasing demand for the product range, and now that a member of the team has decided not to return to work after maternity leave, we're looking...


  • Stonehouse, United Kingdom Schreiber Foods Full time

    Job Category: Customer Service Job Family: Product Strategies and Customer Experience **Job Description**: Create Customer Intimacy through developing customer relationships and leading Voice of Customer initiatives to ensure timely execution on customer expectations. Analyze service metrics and lead cross functional solutions that create effortless...

  • Food Service Assistant

    3 months ago


    Stonehouse, United Kingdom Holroyd Howe Full time

    Job DescriptionWHAT WILL KEEP YOU BUSY:Assist in the preparation of food and snacks.Keep the kitchen and dining areas in a clean and tidy state at all times.Provide a friendly, efficient and hygienic service to all customers.Ensure that customers are given a prompt and efficient serviceQualificationsWE NEED SOMEONE WHO IS:Flexible with a can-do attitude,...

  • Weekend Care Assistant

    5 months ago


    Stonehouse, United Kingdom Highborder Lodge Full time

    We are looking for a part-time care assistant that help us on the weekends. **Job description**: Previous experience as - A positive, welcoming attitude and good communication skills - Commitment to delivering a high level of customer service - Excellent personal presentation standards - Ability to work effectively and positively as part of a team - Fluent...


  • Stonehouse, Gloucestershire, Gloucestershire, United Kingdom Holroyd Howe Full time

    Company Description Zero Hour Contracts£12.63 per hourHolroyd Howe is one of the UKs leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke...


  • Stonehouse, Gloucestershire, United Kingdom EG Group Full time

    Role OverviewWe are seeking a dedicated and friendly Barista to join our EG Group team at Starbucks Stonehouse. As a Barista, you will provide outstanding customer service, engage with clients, and prepare high-quality beverages and products.About This OpportunityWork in a fast-paced environment and deliver a fast and friendly servicePrepare our much-loved...


  • Stonehouse, Gloucestershire, United Kingdom EG Group Full time

    We are seeking a dedicated and enthusiastic Barista to join our EG Group team.About the Role:As a Barista, you will be responsible for delivering exceptional customer service, preparing high-quality beverages and products, and maintaining a clean and welcoming store environment.Key Responsibilities:Engage with customers to provide a fast and friendly...

  • Food Service Assistant

    5 months ago


    Stonehouse, United Kingdom Holroyd Howe Full time

    **WHAT WILL KEEP YOU BUSY**: - Assist in the preparation of food and snacks. - Keep the kitchen and dining areas in a clean and tidy state at all times. - Provide a friendly, efficient and hygienic service to all customers. - Ensure that customers are given a prompt and efficient service **Qualifications**: **WE NEED SOMEONE WHO IS**: - Flexible with a...


  • Stonehouse, United Kingdom CJ Lang & Son Limited Full time

    C J Lang & Son Ltd is the wholesaler for SPAR Scotland, the largest symbol group in Scotland with over 300 convenience stores across the country. We are a family-owned Retail and Distribution business with our Head Office based in Dundee. We are proud to serve local communities through our Company Owned SPAR Stores throughout Scotland and have a distribution...


  • Stonehouse, United Kingdom Holroyd Howe Full time

    Company DescriptionMake sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Zero Hour Contracts£12.63 per hourHolroyd Howe is one of the UKs leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced...


  • Stonehouse, United Kingdom Stock N Lock Self Storage Full time

    **Customer Service & Sales Advisor Job Description** **The Role** Stock N Lock Self Storage Ltd is looking for a smart, hard-working, self-starting, motivated and outgoing individual who desires to be part of a fast-growing, professional, award-winning team. Working within a dedicated and hard-working team, you will have the opportunity to work with...

  • Domestic Assistant

    5 months ago


    Stonehouse, United Kingdom NHS Scotland Full time

    **The Role**: We have an opportunity for a Domestic Assistant, providing a domestic service to patients, staff and visitors of NHS Lanarkshire, (NHSL) premises through the use of effective and efficient methods, which deliver a ‘safe’ and welcoming environment and meet the required NHSL and Hospital Acquired Infections (HAI) standards. You will also work...


  • Stonehouse, Gloucestershire, United Kingdom Holroyd Howe Full time

    About Holroyd Howe">We are a leading contract caterer providing fresh innovative food services to independent schools and colleges. Our team of experienced professionals tailor our catering service provision specifically to suit children of all ages.As a Food Service Assistant, you will work alongside our team to deliver high-quality food and excellent...