Customer Service Advisor

6 months ago

Stonehouse, United Kingdom Meridian Full time

**New permanent job**: Customer Service Advisor

Is this one of the nicest places to work in the area? Plus option to work from home two days per week if you would like to.

The team has grown this year to support increasing demand for the product range, and now that a member of the team has decided not to return to work after maternity leave, we're looking to hire a Customer Service Advisor to cover take on this vacant position with perhaps one of the nicest places to work in the area

Feedback from a person who joined the team over a year ago explained that they have been made to feel very welcome indeed and they were made to feel part of the small team very quickly. This person's new colleagues have been friendly and supportive. The training on how to use the computer systems has been great and this person feels that they have been helped along the way to become the best they can be as they settle in. They're now ready to welcome a new member of the team as they were welcomed when they joined

**Job Title**: Customer Service Advisor (business to business enquiries, not taking calls from the general public)

**Hours**: 9:00am to 5:00pm with an early finish on Fridays

**Salary**: We're looking to pay £22,000 to £23,000 but please let us know your salary requirements. In addition to the salary, we can offer a very good benefits package including 25 days holiday plus all bank holidays and the office closes over the Christmas period too

**Location**: Stonehouse, Gloucestershire, GL10 - with the option to work from home two days per week if you would like to.

**Job status**: Permanent

**Planned start date**: This position is available immediately, or we're happy to wait for the right person if you have to give notice to your current employer.

About the job

Working in a small team supporting key business customers, this is not a call centre type job so you won't be handling huge volumes of enquiries from members of the public. With business customers in a range of industries, to include government departments, and offering a high value, high quality product range, this position offers a great experience in smart offices and modern facilities.

You will be given time to learn the computer system being used and you'll also be given great training on the company's product range so you feel confident to deliver a great service along with the rest of the small team.

The current offices are modern and smart and at the end of this year, we're planning to move to brand new, purpose built offices near the Stonehouse train station, with all newly decorated, new equipment and modern break out rooms for taking lunch or getting to know your new colleagues. We're also planning to add a table football table and other fun things to use at break times if that's your thing

Role and Responsibilities for Customer Service Advisor

Responding to customer enquiries in a timely manner
Inputting customer orders onto computer database
Communicating with internal departments to make sure customer orders are processed and delivered

Skills & Experience for Customer Service Advisor
To be successful in this role, it’s important that you've used a customer order processing software package before. This might be something like Oracle, Unit4, SAP, JD Edwards, NetSuite, Acumatica or anything which you can type customer details into. You should have previous customer service experience too.

**You’ll also need**:
clear and professional, yet friendly communication skills
to be accurate, with great attention to detail
the ability to manage your own workload
the ability to show patience and understanding, helping our customers wherever you can

**This job might suit someone who have held job titles such as**: customer service advisor; customer service representative; customer service assistant; internal sales support assistant; internal sales advisor; internal sales adviser; sales support assistant; sales support advisor; sales support adviser; account coordinator; account manager; key account coordinator; key account manager

**This job is commutable from**: Stonehouse, Stroud, Nailsworth, Gloucester, Quedgeley, Dursley, Cam, Tetbury, Cirencester, Wotton-under-Edge, Berkeley and surrounding areas

No CV?
No problem Not everyone has a CV already written up. Just get in touch, I’d be happy to help.

  • Customer Services Advisor

    7 months ago

    Stonehouse, United Kingdom A1 Maintenance (Stroud) Ltd Full time

    **A1 Maintenance (Stroud) Ltd** **Position: Customer Services Advisor** This is a busy and varied role that looks after the front-line customer service function for our business - so a confident, diligent and professional approach is required. **ABOUT THE ROLE**: **Main Responsibilities**: - To deliver excellent customer service. - To effectively handle...

  • Customer Service Advisor

    6 months ago

    Stonehouse, United Kingdom Customade Full time

    Job Advert You may not of heard of **Customade** **Group** but with our combined brands we are the largest manufacturer and supplier of uPVC and aluminium windows, doors and roofs to trade customers in the UK. We are delighted to announce that we have an exciting opportunity for a Customer Service Advisor to join our team in Stonehouse. We are not a...

  • Customer Service Advisor

    6 months ago

    Stonehouse, United Kingdom Customade Full time

    Job Advert **Customade** **Group** is a manufacturer and supplier of uPVC and aluminium windows and doors to trade customers. We are pleased to announce that we now have an opportunity for a Customer Service Advisor to join our team in Stonehouse. **You will**: - Ensure all complaints / queries assigned to them have a first response within 24hrs -...

  • Customer Service Advisor

    6 months ago

    Stonehouse, United Kingdom Customade Full time

    Job Advert **Customade** **Group** is a manufacturer and supplier of uPVC and aluminium windows and doors to trade customers. We are pleased to announce that we now have an opportunity for a Customer Service Advisor to join our team in Stonehouse. Reporting to the Customer Service Supervisor, the role requires all customer complaints and queries assigned...

  • Part Time Customer Service Advisor

    7 months ago

    Stonehouse, United Kingdom Stock N Lock Self Storage Full time

    **Customer Service & Sales Advisor Job Description** **The Role** Stock N Lock Self Storage Ltd is looking for a smart, hard-working, self-starting, motivated and outgoing individual who desires to be part of a fast-growing, professional, award-winning team. Working within a dedicated and hard-working team, you will have the opportunity to work with...

  • Horticulture Customer Advisor

    6 months ago

    Stonehouse, United Kingdom Dobbies Full time

    Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards. Responsibilities Deliver inspirational gardening standards through excellent standards and service Driving sales through...

  • Customer Care Advisor

    3 weeks ago

    Stonehouse, United Kingdom Wellspect HealthCare Full time

    Customer Care Advisor - Stonehouse, Gloucester Reporting to the Customer Care Team Leader, this role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions. This exciting opportunity involves building and nurturing relationships with patients and Healthcare...

  • Customer Care Advisor

    1 week ago

    stonehouse, United Kingdom Wellspect HealthCare Full time

    Job Description Customer Care Advisor - Stonehouse, Gloucester Reporting to the Customer Care Team Leader, this role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions. This exciting opportunity involves building and nurturing relationships with patients and...

  • Customer Care Advisor

    4 weeks ago

    Stonehouse, United Kingdom Wellspect HealthCare Full time

    Job Description Customer Care Advisor - Stonehouse, Gloucester Reporting to the Customer Care Team Leader, this role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions. This exciting opportunity involves building and nurturing relationships with patients and...

  • Customer Care Advisor

    4 weeks ago

    Stonehouse, United Kingdom Wellspect HealthCare Full time

    Customer Care Advisor - Stonehouse, Gloucester Reporting to the Customer Care Team Leader, this role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions. This exciting opportunity involves building and nurturing relationships with patients and Healthcare...

  • Customer Care Advisor

    4 weeks ago

    Stonehouse, United Kingdom Wellspect HealthCare Full time

    Customer Care Advisor - Stonehouse, Gloucester Reporting to the Customer Care Team Leader, this role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions. This exciting opportunity involves building and nurturing relationships with patients and Healthcare...

  • Customer Care Advisor

    3 weeks ago

    Stonehouse, UK, Gloucestershire, United Kingdom Wellspect HealthCare Full time

    Customer Care Advisor - Stonehouse, Gloucester Reporting to the Customer Care Team Leader, this role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions. This exciting opportunity involves building and nurturing relationships with patients and Healthcare...

  • Customer Service Administrator

    7 months ago

    Stonehouse, United Kingdom Gardiner Bros Full time

    Job Advert **Role: Customer Service Administrator** **Salary - **£23,400.00 **Hours - **37.5 hours per week - 9 Week Rota **Location**:Stonehouse, GL10 3EX - Minimum 2-3 days in the office At Gardiner Bros & Co we offer you the opportunity to join a growing family-run business that understands how we treat people matters. We aren’t just saying this,...

  • Customer Service Administrator

    7 months ago

    Stonehouse, United Kingdom Gardiner Bros Full time

    Job Advert **Role: Customer Service Administrator** **Salary - **£23,400.00 **Hours - **37.5 hours per week **Location**:Stonehouse, GL10 3EX - Minimum 2-3 days in the office At Gardiner Bros & Co we offer you the opportunity to join a growing family-run business that understands how we treat people matters. We aren’t just saying this, it is...

  • Customer Services Assistant

    7 months ago

    Stonehouse, United Kingdom gap trading Full time

    **Job description** Job Title: Customer Service Assistant Location: Storehouse, Gloucester Hours: Monday-Friday Pay Rate: £25,000 P.A Contract: Permanent gap personnel acting as employment business, are recruiting for a Customer Service Assistant Assist the Customer Services Representative in the support between Sales, Production and Customer...

  • Customer Service Representative

    4 days ago

    Stonehouse, United Kingdom RE People Full time

    Customer Service RepresentativeA fantastic opportunity has arisen for an experienced Customer Service Representative to join our team at RE Recruitment. This is a temp to perm role based in Stonehouse, Stoud with an immediate start possible for the right candidate.The ideal candidate will have excellent levels of customer service, strong communication skills...

  • Customer Services Assistant

    6 months ago

    Stonehouse, United Kingdom Schreiber Foods Full time

    Job Category: Customer Service Job Family: Product Strategies and Customer Experience **Job Description**: Create Customer Intimacy through developing customer relationships and leading Voice of Customer initiatives to ensure timely execution on customer expectations. Analyze service metrics and lead cross functional solutions that create effortless...

  • Customer Service Coordinator

    1 month ago

    Stonehouse, United Kingdom CV-Library Full time

    Job Title: Customer Service Coordinator Temp to Perm opportunity £12.50 - £13ph Based on experience Location: Stonehouse, Stoud Opportunity can have an immediate start for the right candidate. Are you confident on the phone? Are you someone with prides themself on good customer service? Do you have experience order processing? If so, this...

  • Customer Service Coordinator

    1 month ago

    Stonehouse, United Kingdom CV-Library Full time

    Job Title: Customer Service Coordinator Temp to Perm opportunity £12.50 - £13ph Based on experience Location: Stonehouse, Stoud Hours: Monday - Friday 8.30am - 5pm (Early finish Friday).  Opportunity can have an immediate start for the right candidate. Are you confident on the phone? Are you someone with prides themself on good...

  • Customer Service Coordinator

    3 weeks ago

    Stonehouse, United Kingdom RE People Full time

    Job Title: Customer Service Coordinator Temp to Perm opportunity £12.50 - £13ph Based on experience Location: Stonehouse, Stoud Opportunity can have an immediate start for the right candidate. Are you confident on the phone? Are you someone with prides themself on good customer service? Do you have experience order processing? If so, this could be the...