Customer Services Advisor

7 months ago


Stonehouse, United Kingdom A1 Maintenance (Stroud) Ltd Full time

**A1 Maintenance (Stroud) Ltd**

**Position: Customer Services Advisor**

This is a busy and varied role that looks after the front-line customer service function for our business - so a confident, diligent and professional approach is required.

**ABOUT THE ROLE**:
**Main Responsibilities**:

- To deliver excellent customer service.
- To effectively handle enquiries from new and existing clients.
- To participate in successful contract delivery in line with key performance indicators
- To support Customer Service colleagues and managers in delivering a great client experience.

**Skills and Competencies**:

- Strong Customer Service with a focus on putting the customer first.
- Good communication skills
- Good IT skills and experience of systems
- Great organisational and administration skills
- Strong problem-solving ability and pride in finding a solution to any problem.

**Plus**:

- Work well as part of a small and collaborative team.
- Willing to use initiative whilst having full support from managers and colleagues.
- A positive ‘can do’ approach as there may be opportunities for progression if desired.

**OUTLINE TERMS OF EMPLOYMENT**
- Location: A1 Maintenance, Unit 21, Oldends Lane Industrial Estate, Stonehouse, GL10 3RQ
- Monday to Friday: 8:30am - 5:00 pm with 1 hour for lunch

**Plus**:

- 21 days paid holiday per year plus bank holidays.
- Job security in a long-established company.
- On-site parking.
- 3 days full paid sick in any 12 month period.
- Private Healthcare Cash Plan

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year dependent on experience

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stonehouse: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: AD210422



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