Customer Service Coordinator

3 weeks ago

Stonehouse, United Kingdom Dairy Partners Full time

Dairy Partners are a long established family owned British dairy company supplying UK and overseas markets. We manufacture a range of pasta filata cheese products including mozzarella and pizza cheese in various formats for some of the leading food companies across the globe.

We work in close partnership with British dairy farmers as well as customers delivering healthy cheese and other dairy products.

**Position**:
To provide comprehensive customer service to all internal and external customers in a professional and timely manner.

The role will include high levels of customer liaison, detailed and accurate ordering processing and an excellent ability to problem solve.

Oversee all aspects of legal and contractual documentation in the distribution of products via haulage/transporters to UK/EU and Rest of World destinations.

**Requirements**:

- Processing customer order requirements onto the SAP system to ensure accurate dissemination of details to production and relevant teams
- Taking responsibility for the end-to-end order process, ensuring positive customer engagement/experience
- To provide regular communication and update to the customer to ensure customer engagement and satisfaction
- To cascade key information to Line Manager and other departments, teams and colleagues as required including dispatch/shipping requirements
- Consult with customers on ordering pattens, requirements and future projections
- Dealing with all customer enquiries - taking full responsibility to ensure enquiry is either dealt with satisfactorily and/or passed on timely to other colleagues to resolve
- Monitor customer feedback and ensure major issues are escalated to Line Manager
- Production of accurate reports, data and analysis when required
- Ensuring invoices are adequately prepared, distributed and communicated to both internal and external customers
- Ensure all dispatch and delivery requirements are communicated to the relevant colleague/department and where necessary, supplier
- Review invoices & costs to ensure accuracy of charges prior to sign off
- Undertaking all aspects of legal and contractual documentation in the distribution of products via third party haulage/transporters to UK/EU and Rest of World destination
- React to supplier error reports and work through to positive resolution
- Develop knowledge of export processes to enable the orders to be processed, dispatched and delivered in the most cost effective & efficient way
- Identify areas for future business enhancements and ways to improve customer experience
- Booking and tracking outbound shipments with carriers and providing updates to customer
- Obtaining quotations from freight forwarders for export shipments

**Other information**:
**Skills and Abilities**:

- Proven record of understanding and providing an elevated level of customer service
- Excellent communicator with the ability to easily built relationships.
- Ability to analyze date, escalate any areas of concern and provide supporting reports when needed.
- Understanding of legislation in the distribution of product overseas.
- Positive and outgoing personality with the ability to work well within a busy team environment.
- Ability to organize and prioritize own workload and identify any areas of issue

**Knowledge and Experience**:

- Ability to work working in a fast paced, sometimes pressured environment
- Strong ICT knowledge - including Excel, Word and SAP/databases
- Previous experience and/or strong desire to develop skills in the export processes
- Attention to detail
- Shipping / Freight Forwarding experience beneficial
- Experience of producing export documentation and knowledge of the export process and incoterms advantageous
- Team Player

  • Customer Service Coordinator

    5 days ago

    Stonehouse, United Kingdom Acorn by Synergie Full time

    **Customer Service Coordinator** Permanent £26,000 - £30,000 PA Monday to Friday Based in Stonehouse We are currently working with an exciting client within the food industry who is looking for a Customer Service Coordinator to provide excellent service to all internal and external customers in a professional and timely manner. This role will include...

  • Customer Service Export Coordinator 5617

    3 days ago

    Stonehouse, United Kingdom First Base Employment Ltd. Full time

    **Customer Service Export Coordinator** *** **Location: Stonehouse, Gloucestershire** **Hours: Fulltime | Permanent** **Salary: £24,000 - £40,000 per annum DOE** Our client is looking for a Customer Service Export Coordinator to ensure excellent customer service is provided across the full order process whilst providing detailed and accurate order...

  • Customer Sales Coordinator

    3 weeks ago

    Stonehouse, United Kingdom Anderson Recruitment Ltd Full time

    Our client who are an innovative and family run business based in Stonehouse, have an exciting opportunity for Customer Sales Coordinator to join them on a permanent basis. This is a great time to join the company as they have exciting future expansion and growth plans! The ideal candidate will be someone who wants to own the operational administration,...

  • Customer Sales Coordinator

    2 weeks ago

    Stonehouse, United Kingdom Anderson Recruitment Ltd Full time

    Our client who are an innovative and family run business based in Stonehouse, have an exciting opportunity for Customer Sales Coordinator to join them on a permanent basis. This is a great time to join the company as they have exciting future expansion and growth plans! The ideal candidate will be someone who wants to own the operational administration,...

  • Customer Service Advisor

    1 month ago

    Stonehouse, United Kingdom Expert Employment Full time

    Reference: 1216 **Job Type**: Permanent Industry: Engineering **Location**: Stonehouse Key responsibilities: Coordinate orders and shipments between Manufacturing and customers. Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer. Track and report...

  • Service Coordinator

    2 months ago

    Stonehouse, United Kingdom Stroud & District Homes Foundation Full time

    Service Coordinator Stroud and District Homes Foundation Ltd are looking for a passionate and dynamic person to join our team as a Service Coordinator. The post will be based between 2 of our supported living homes that are situated in Leonard Stanley, Stonehouse, which currently house 6 individuals. Our services are situated in Stroud and Stonehouse, the...

  • Customer Service Advisor

    1 day ago

    Stonehouse, United Kingdom Meridian Full time

    **New permanent job**: Customer Service Advisor Is this one of the nicest places to work in the area? Plus option to work from home two days per week if you would like to. The team has grown this year to support increasing demand for the product range, and now that a member of the team has decided not to return to work after maternity leave, we're looking...

  • Freight and Customs Coordinator

    3 weeks ago

    Stonehouse, United Kingdom RE Recruitment Full time

    Freight and Customs Coordinator Stonehouse - Full-time,Permanent - £28,000 The Role: - Be the central point of contact for the site in relation to all Customs IMPORT & EXPORT matters and Customs audits, liaising with all internal functions, brokers,and freight forwarders as necessary - Liaise with the classification team and relevant technical staff to...

  • Customer Care and Product Coordinator

    2 months ago

    Stonehouse, United Kingdom The Great British Card Company Full time

    The Great British Card Company (GBCC) is one of the UK’s largest independent greeting card publishers supplying customers including major charities, high street specialists, supermarkets, and garden centres both in the UK and via distributors overseas. We publish and sell in excess of 20 million cards every year, both all year round and seasonal, as well...

  • Customer Care and Product Coordinator

    1 week ago

    Stonehouse, United Kingdom The Great British Card Company Full time

    The Great British Card Company (GBCC) is one of the UK’s largest independent greeting card publishers supplying customers including major charities, high street specialists, supermarkets, and garden centres both in the UK and via distributors overseas. We publish and sell in excess of 20 million cards every year, both all year round and seasonal, as well...

  • Customer Sales Coordinator

    3 weeks ago

    Stonehouse, Gloucestershire, United Kingdom Anderson Recruitment Full time €25,500

    Our client who are an innovative and family run business based in Stonehouse, have an exciting opportunity for Customer Sales Coordinator to join them on a permanent basis. This is a great time to join the company as they have exciting future expansion and growth plans! The ideal candidate will be someone who wants to own the operational administration,...

  • Customer Sales Coordinator

    3 weeks ago

    Stonehouse, Gloucestershire, United Kingdom Anderson Recruitment Ltd Full time €25,500

    Our client who are an innovative and family run business based in Stonehouse, have an exciting opportunity for Customer Sales Coordinator to join them on a permanent basis. This is a great time to join the company as they have exciting future expansion and growth plans! The ideal candidate will be someone who wants to own the operational administration,...

  • Customer Sales Coordinator

    3 weeks ago

    Stonehouse, Gloucestershire, United Kingdom Anderson Recruitment Full time €25,500

    Our client who are an innovative and family run business based in Stonehouse, have an exciting opportunity for Customer Sales Coordinator to join them on a permanent basis. This is a great time to join the company as they have exciting future expansion and growth plans! The ideal candidate will be someone who wants to own the operational administration,...

  • Customer Sales Coordinator

    2 weeks ago

    Stonehouse, Gloucestershire, United Kingdom Anderson Recruitment Full time

    Our client who are an innovative and family run business based in Stonehouse, have an exciting opportunity for Customer Sales Coordinator to join them on a permanent basis. This is a great time to join the company as they have exciting future expansion and growth plans! The ideal candidate will be someone who wants to own the operational administration,...

  • Customer Sales Coordinator

    1 week ago

    Stonehouse, Gloucestershire, United Kingdom Anderson Recruitment Full time

    Our client who are an innovative and family run business based in Stonehouse, have an exciting opportunity for Customer Sales Coordinator to join them on a permanent basis. This is a great time to join the company as they have exciting future expansion and growth plans! The ideal candidate will be someone who wants to own the operational administration,...

  • Customer Sales Coordinator

    2 weeks ago

    Stonehouse, Gloucestershire, United Kingdom Anderson Recruitment Full time

    Our client who are an innovative and family run business based in Stonehouse, have an exciting opportunity for Customer Sales Coordinator to join them on a permanent basis. This is a great time to join the company as they have exciting future expansion and growth plans! The ideal candidate will be someone who wants to own the operational administration,...

  • Customer Sales Coordinator

    3 weeks ago

    Stonehouse, Gloucestershire, United Kingdom Anderson Recruitment Full time

    Our client who are an innovative and family run business based in Stonehouse, have an exciting opportunity for Customer Sales Coordinator to join them on a permanent basis. This is a great time to join the company as they have exciting future expansion and growth plans!The ideal candidate will be someone who wants to own the operational administration,...

  • Customer Sales Coordinator

    2 weeks ago

    Stonehouse, Gloucestershire, United Kingdom Anderson Recruitment Full time

    Our client who are an innovative and family run business based in Stonehouse, have an exciting opportunity for Customer Sales Coordinator to join them on a permanent basis. This is a great time to join the company as they have exciting future expansion and growth plans!The ideal candidate will be someone who wants to own the operational administration,...

  • Transport Coordinator

    2 weeks ago

    Stonehouse, United Kingdom MMI Distribution Full time

    Transport Coordinator Severnside, Gloucestershire 4 on 4 off 0600-1800 We are looking to recruit a Transport Coordinator, based in the Severnside, Gloucestershire depot. Your tasks would include: - Responsible for the daily driver brief and debrief and ensure all improvement opportunities all identified and implemented through PMS (driver performance...

  • Transport Coordinator

    7 days ago

    Stonehouse, United Kingdom MMI Distribution Full time

    Transport Coordinator Severnside, Gloucestershire 4 on 4 off 0600-1800 We are looking to recruit a Transport Coordinator, based in the Severnside, Gloucestershire depot. Your tasks would include: Responsible for the daily driver brief and debrief and ensure all improvement opportunities all identified and implemented through PMS (driver performance...