Customer Account Coordinator
7 months ago
Company: Flostream Ltd.
Flostream Ltd., a leading global logistics and 3PL company, is seeking a passionate and driven Key Account Coordinator to join our dynamic team As a Key Account Coordinator, you will play a crucial role in the success of our business by managing and coordinating the needs of our key clients.
About Flostream Ltd:
Established in 2002, Flostream Ltd. has been providing innovative logistics and fulfilment solutions to businesses of all sizes around the world. With over 20 years of experience, our company has built a strong reputation for exceptional customer service, reliability, and technology-driven solutions for all our clients.
As our Key Account Coordinator, you will be responsible for managing and maintaining relationships with our key clients to ensure their satisfaction and continued partnership with Flostream Ltd. You will be the main point of contact for these clients and will be responsible for understanding their needs and providing them with timely and effective solutions.
- Proactively identify and resolve any issues, complaints or concerns raised by key clients
- Establish and maintain strong relationships with existing key clients
- Identify and understand client needs and provide them with exceptional customer service
- Develop and implement strategies to increase customer satisfaction and retention
- Coordinate and manage the day-to-day operations of key accounts, including order processing, inventory management, and logistics
- Work closely with the various teams to identify new business opportunities and expand new and existing accounts
- Monitor and analyse key account performance and provide regular updates and reports to management
- Act as a liaison between the clients and internal departments to ensure smooth and timely order fulfilment
- Collaborate with the operations and finance teams to ensure accurate and timely invoicing
- Stay up to date with industry trends, market developments, and competitors to maintain a competitive edge.
Key Results Area:
- Accuracy & Attention to Detail
- Ability to solve problems promptly & effectively using initiative
- Capability to Organise & Prioritise workload under pressure
- Patience to deal with demanding customers in a professional manner
- Able to multi-task
- MS Applications Experience required (Word, Excel, Outlook primarily)
- Computer literate
- Being Flexible within the team
- Professional Telephone & E-mail etiquette
- Teamwork & Problem Solving
- Ability to communicate effectively
- Time - Management
Pay: £24,000.00-£27,000.00 per year
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
Reference ID: GL10 Customer Services
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