Customer Account Coordinator

5 months ago


Stonehouse, United Kingdom Flostream Limited Full time

Company: Flostream Ltd.

Flostream Ltd., a leading global logistics and 3PL company, is seeking a passionate and driven Key Account Coordinator to join our dynamic team As a Key Account Coordinator, you will play a crucial role in the success of our business by managing and coordinating the needs of our key clients.

About Flostream Ltd:
Established in 2002, Flostream Ltd. has been providing innovative logistics and fulfilment solutions to businesses of all sizes around the world. With over 20 years of experience, our company has built a strong reputation for exceptional customer service, reliability, and technology-driven solutions for all our clients.

As our Key Account Coordinator, you will be responsible for managing and maintaining relationships with our key clients to ensure their satisfaction and continued partnership with Flostream Ltd. You will be the main point of contact for these clients and will be responsible for understanding their needs and providing them with timely and effective solutions.
- Proactively identify and resolve any issues, complaints or concerns raised by key clients
- Establish and maintain strong relationships with existing key clients
- Identify and understand client needs and provide them with exceptional customer service
- Develop and implement strategies to increase customer satisfaction and retention
- Coordinate and manage the day-to-day operations of key accounts, including order processing, inventory management, and logistics
- Work closely with the various teams to identify new business opportunities and expand new and existing accounts
- Monitor and analyse key account performance and provide regular updates and reports to management
- Act as a liaison between the clients and internal departments to ensure smooth and timely order fulfilment
- Collaborate with the operations and finance teams to ensure accurate and timely invoicing
- Stay up to date with industry trends, market developments, and competitors to maintain a competitive edge.

Key Results Area:

- Accuracy & Attention to Detail
- Ability to solve problems promptly & effectively using initiative
- Capability to Organise & Prioritise workload under pressure
- Patience to deal with demanding customers in a professional manner
- Able to multi-task
- MS Applications Experience required (Word, Excel, Outlook primarily)
- Computer literate
- Being Flexible within the team
- Professional Telephone & E-mail etiquette
- Teamwork & Problem Solving
- Ability to communicate effectively
- Time - Management

Pay: £24,000.00-£27,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: GL10 Customer Services



  • Stonehouse, United Kingdom CV-Library Full time

    Job Title: Customer Service Coordinator Temp to Perm opportunity £12.50 - £13ph Based on experience Location: Stonehouse, Stoud Opportunity can have an immediate start for the right candidate. Are you confident on the phone? Are you someone with prides themself on good customer service? Do you have experience order processing? If so, this...


  • Stonehouse, United Kingdom CV-Library Full time

    Job Title: Customer Service Coordinator Temp to Perm opportunity £12.50 - £13ph Based on experience Location: Stonehouse, Stoud Hours: Monday - Friday 8.30am - 5pm (Early finish Friday).  Opportunity can have an immediate start for the right candidate. Are you confident on the phone? Are you someone with prides themself on good...


  • Stonehouse, United Kingdom Acorn by Synergie Full time

    **Customer Service Coordinator** Permanent £26,000 - £30,000 PA Monday to Friday Based in Stonehouse We are currently working with an exciting client within the food industry who is looking for a Customer Service Coordinator to provide excellent service to all internal and external customers in a professional and timely manner. This role will include...


  • Stonehouse, United Kingdom The Great British Card Company Full time

    The Great British Card Company (GBCC) is one of the UK’s largest independent greeting card publishers supplying customers including major charities, high street specialists, supermarkets, and garden centres both in the UK and via distributors overseas. We publish and sell in excess of 20 million cards every year, both all year round and seasonal, as well...


  • Stonehouse, Gloucestershire, United Kingdom Dairy Partners Full time

    About the Role:We are seeking a highly skilled Customer Service Coordinator to join our team at Dairy Partners. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our internal and external customers.Key Responsibilities:Processing customer order requirements onto the SAP system to ensure...


  • Stonehouse, United Kingdom Dairy Partners Full time

    Dairy Partners are a long established family owned British dairy company supplying UK and overseas markets. We manufacture a range of pasta filata cheese products including mozzarella and pizza cheese in various formats for some of the leading food companies across the globe.We work in close partnership with British dairy farmers as well as customers...


  • Stonehouse, United Kingdom Meridian Full time

    **New permanent job**: Customer Service Advisor Is this one of the nicest places to work in the area? Plus option to work from home two days per week if you would like to. The team has grown this year to support increasing demand for the product range, and now that a member of the team has decided not to return to work after maternity leave, we're looking...

  • Logistics Coordinator

    3 weeks ago


    Stonehouse, Gloucestershire, United Kingdom SLB Full time

    Job Summary:Manage the movement of goods and materials between locations, ensuring timely and efficient delivery.Validate and greenlight commercial invoices for incoming shipments, ensuring accurate and compliant documentation.Coordinate with logistics suppliers to monitor shipment execution, track movement, and manage deviations.Issue Broker clearance...

  • Logistics Coordinator

    4 weeks ago


    Stonehouse, Gloucestershire, United Kingdom SLB Full time

    Job Title:Logistics InternAbout Us:SLB is a global technology company driving energy innovation for a balanced planet. Our purpose is to create amazing technology that unlocks access to energy for the benefit of all. We're working on decarbonizing the fossil fuel industry while innovating a new energy landscape.Job Summary:Manage the movement of goods,...

  • Logistics Coordinator

    4 weeks ago


    Stonehouse, United Kingdom Omega Resource Group Full time

    Job Title: Logistics CoordinatorJob Summary:Omega Resource Group is seeking a skilled Logistics Coordinator to join our team. As a Logistics Coordinator, you will be responsible for ensuring the smooth operation of our logistics processes, including scanning paperwork, creating international parcel labels, and arranging collections for customer returns.Key...


  • Stonehouse, United Kingdom Dairy Partners Full time

    Dairy Partners are a long established family owned British dairy company supplying UK and overseas markets. We manufacture a range of pasta filata cheese products including mozzarella and pizza cheese in various formats for some of the leading food companies across the globe. We work in close partnership with British dairy farmers as well as customers...


  • Stonehouse, United Kingdom NOV Full time

    NOV is looking for a Sales Ledger Accountant to join their team in Stonehouse, Gloucestershire. As Sales Ledger Accountant you will be part of a busy finance team and will be working on improving AR collections by ensuring compliance with current AR collection procedures, along with the efficient and timely processing of sales ledger accounting activities....

  • Logistics Coordinator

    2 weeks ago


    Stonehouse, Gloucestershire, United Kingdom Omega Resource Group Full time £13 - £15

    **Logistics Coordinator Role Summary**We are seeking a skilled Logistics Coordinator to join our team at Omega Resource Group. As a Logistics Coordinator, you will be responsible for arranging collections for customer returns, raising claims with couriers for missing or damaged parcels and pallets, and clearing transport emails daily to ensure all courier...

  • Logistics Coordinator

    4 weeks ago


    Stonehouse, Gloucestershire, United Kingdom Omega Resource Group Careers Full time

    Job Title: Logistics CoordinatorOmega Resource Group Careers has an exciting opportunity for a Logistics Coordinator to join a leading Global Manufacturer within their Sales and Operations team.This role is critical to the fulfilment of both UK and International orders. The successful candidate will be expected to liaise with third party logistics providers...

  • Logistics Coordinator

    2 weeks ago


    stonehouse, United Kingdom Omega Resource Group Full time

    Job title: Logistics CoordinatorLocation: Stonehouse, GloucestershirePay range: £13.00-£15.00 per hourContract Type: Temporary (Temporary to permanent for the right candidate)Omega has an exciting opportunity to join a leading Global Manufacturer within their Sales and Operations team.This role is critical to the fulfilment of both UK and International...


  • Stonehouse, Gloucestershire, United Kingdom Omega Resource Group Full time

    Job Title: Warehouse Operations CoordinatorWe are seeking a skilled Warehouse Operations Coordinator to join our Sales and Operations team in Stonehouse, Gloucestershire. This exciting opportunity offers a competitive salary of £13.50-£16.00 per hour.Company OverviewOmega Resource Group is an employment agency specialising in opportunities at all levels...

  • Export Coordinator

    7 months ago


    Stonehouse, United Kingdom I2I Recruitment Full time

    Process customer orders accurately using the SAP system to facilitate smooth production and delivery processes. - Manage the end-to-end order process, ensuring positive customer engagement and satisfaction. - Maintain regular communication with customers to provide updates and address any concerns or inquiries. - Coordinate dispatch and delivery requirements...


  • Stonehouse, United Kingdom CV-Library Full time

    NOV is looking for a Sales Ledger Accountant to join their team in Stonehouse, Gloucestershire. As Sales Ledger Accountant you will be part of a busy finance team and will be working on improving AR collections by ensuring compliance with current AR collection procedures, along with the efficient and timely processing of sales ledger accounting...


  • Stonehouse, Gloucestershire, United Kingdom Dairy Partners Full time

    About the Role:Dairy Partners is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to internal and external customers, ensuring timely and accurate order processing, and overseeing all aspects of legal and contractual...


  • Stonehouse, United Kingdom Schreiber Foods Full time

    Job Category: Customer Service Job Family: Product Strategies and Customer Experience **Job Description**: Create Customer Intimacy through developing customer relationships and leading Voice of Customer initiatives to ensure timely execution on customer expectations. Analyze service metrics and lead cross functional solutions that create effortless...