Customer Services Representative

7 months ago

Stonehouse, United Kingdom Healthcare 21 Full time

Who we are?
As part of the Healthcare 21 Group, the Company also benefits from the scale and resources of an organisation comprising of 450+ healthcare industry specialists in Ireland, Northern Ireland, Great Britain, and Germany. We inspire and motivate our employees to act on improving patient outcomes by delivering the best and most innovative healthcare products to clinicians and caregivers.
Job snapshot
You will be at the heart of the management of breakdowns and planned service visits, from the initial 1st line response, allocation of work and billing. Ensuring that all customer requirements and expectations are met and exceeded, guaranteeing all response times are monitored, met and communicated.
The CSR will deliver customer service excellence to all stakeholders and our customers alike. This is a national desk support position covering all areas of the UK and Ireland. Customer organisations include NHS Hospitals, Private Hospitals, Universities, Government Departments and Medical Centres; important customer types where you will be required to manage daily interactions and maintain solid business relationships.

**Responsibilities**:Not limited to but will include**:
Manage Planned Preventive Maintenance (PPM) visit confirmations with our customers.
Build and maintain good working relationships with customers whilst maintaining a professional approach at all times.
Ensure that SAP and Outlook calendars are completed and show daily planned activities.
Complete all required SAP activities and any other administration functions in a timely fashion.
Maintain professional and timely communication with other departments within the company.
To prepare business reports to a very high level with methodical and accurate content.
Other aspects of the role include providing day to day support to the Managing Director and the Commercial and Technical Support Teams as required.
Any other ad-hoc duties that may be required.

Have the ability to prioritise workload and work in a pressurised environment.
Have strong organisational skills.
Have problem analysis and problem-solving skills.
Be adaptable and ability to work on own initiative.
Have the ability to work effectively with other departments and utilise a team approach to accomplish goals.
Be flexible approach to all areas of the role.
Have previous experience in a service support environment.
Have knowledge of customer service principles and practices.
Have knowledge of SAP - this would also be beneficial.
Have experience with the Healthcare sector - this would be advantageous.

Who exceeds in this role?

**Top performers should be able to**:
High level of computer literacy including a good working knowledge of Microsoft Excel, Word, Outlook and PowerPoint.
Have highly developed sense of integrity and commitment to customer satisfaction.
Be customer focused with excellent attention to detail and accuracy.
Be self-motivated individual with drive, enthusiasm, and commitment.
Very good communicator, in writing and verbally.

What are some of the benefits of working at Xograph Healthcare?

Competitive salary and bonus structure
Employee Assistance Program
Pension, Life assurance & Permanent Health Insurance
Educational Assistance
HC21 training academy
Enhanced annual and life leave
Engagement initiatives
Supportive colleagues to learn from and enjoy company social outings, parties, and events

We are proud to be an equal opportunity employer. At Xograph Healthcare we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

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