Customer Support Agent

6 months ago


Alfreton, United Kingdom A1 Comms Full time

**Description**:
**Key Responsibilities**:

- Create customer confidence through professional performance and exceptional commitment to customer care
- Convey information in a clear and concise way
- Deliver an excellent customer experience via Live Chat whilst handling any general enquiries or complaints
- Ensure all procedures, rules and regulatory compliance standards are adhered to
- Maintain and share a high level of product expertise
- Ensure orders are processed in a timely manner and customers are kept up to date on progress
- Update relevant spreadsheets and internal systems, and maintain accurate records of actions taken

**Skills, Knowledge and Expertise**:
We’re looking for a customer-focused and detail-oriented individual, with strong organisational skills and a good understanding of administrative processes. Professionalism and the ability to communicate effectively are key, as is the ability to be both patient and precise
**.**

Key Skills and Experience Required:

- Prior experience within a customer service or administrative role
- Excellent written and verbal communications skills
- High level of accuracy and strong attention to detail
- Positive and pro-active attitude with the ability to work under pressure
- Ability to efficiently use a computer including Microsoft Office
- Capable of ensuring all procedures, rules and regulatory standards are achieved
- Ability to work as part of a team supporting colleagues where necessary

**Benefits**:
This is an office-based position at our head office in Alfreton, Derbyshire. Our Customer Support team works Monday to Friday 9:30 - 18:00, and every other Saturday 9:30-18:00 with a day off in the week in lieu.
- Salary of £21,000 per annum + development opportunity to increase to £22,000
- 28 days holiday each year + holiday increase after a year’s service + volunteers leave
- Career progression opportunities
- Pension scheme and life assurance plan
- Cashback Health Plan — to help you look after your everyday physical and mental health, with money back on a variety of dental/health checks, as well as access to counselling and GP advice
- Long Service Awards to recognise employee milestones
- Employee ‘Friends and Family Discount Scheme’ Bike to work scheme and free on-site parking

At A1 Comms, we celebrate our differences - and knowing what makes us different individually makes us greater as a team. We fully embrace diversity and inclusion and are committed to building a team with a variety of backgrounds, skills, and views. Our business is about keeping people connected. Whether our customers or our staff; we aim to create a culture of connectedness and inclusion where everyone’s voice can be heard.

**About A1 Comms**:
Established in Derbyshire in 1997, A1 Comms is one of the foremost telecommunications companies in the UK. In fact, we sell around 25% of all mobile phones in the country, offering the latest devices, the best contracts and working with the biggest UK mobile networks under our Affordable Mobiles and Buymobiles brands.

We are a hardworking and friendly bunch, passionate about our business and about providing an unparalleled service to our customers. We are proud of how far we’ve come and care about how far we’ll go. Our culture is grounded in flexibility, resilience, and a mindful consideration of each other, our customers, and our local community.


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