Customer Support Agent
6 months ago
**Description**:
**Key Responsibilities**:
- Create customer confidence through professional performance and exceptional commitment to customer care
- Convey information in a clear and concise way
- Deliver an excellent customer experience via Live Chat whilst handling any general enquiries or complaints
- Ensure all procedures, rules and regulatory compliance standards are adhered to
- Maintain and share a high level of product expertise
- Ensure orders are processed in a timely manner and customers are kept up to date on progress
- Update relevant spreadsheets and internal systems, and maintain accurate records of actions taken
**Skills, Knowledge and Expertise**:
We’re looking for a customer-focused and detail-oriented individual, with strong organisational skills and a good understanding of administrative processes. Professionalism and the ability to communicate effectively are key, as is the ability to be both patient and precise
**.**
Key Skills and Experience Required:
- Prior experience within a customer service or administrative role
- Excellent written and verbal communications skills
- High level of accuracy and strong attention to detail
- Positive and pro-active attitude with the ability to work under pressure
- Ability to efficiently use a computer including Microsoft Office
- Capable of ensuring all procedures, rules and regulatory standards are achieved
- Ability to work as part of a team supporting colleagues where necessary
**Benefits**:
This is an office-based position at our head office in Alfreton, Derbyshire. Our Customer Support team works Monday to Friday 9:30 - 18:00, and every other Saturday 9:30-18:00 with a day off in the week in lieu.
- Salary of £21,000 per annum + development opportunity to increase to £22,000
- 28 days holiday each year + holiday increase after a year’s service + volunteers leave
- Career progression opportunities
- Pension scheme and life assurance plan
- Cashback Health Plan — to help you look after your everyday physical and mental health, with money back on a variety of dental/health checks, as well as access to counselling and GP advice
- Long Service Awards to recognise employee milestones
- Employee ‘Friends and Family Discount Scheme’ Bike to work scheme and free on-site parking
At A1 Comms, we celebrate our differences - and knowing what makes us different individually makes us greater as a team. We fully embrace diversity and inclusion and are committed to building a team with a variety of backgrounds, skills, and views. Our business is about keeping people connected. Whether our customers or our staff; we aim to create a culture of connectedness and inclusion where everyone’s voice can be heard.
**About A1 Comms**:
Established in Derbyshire in 1997, A1 Comms is one of the foremost telecommunications companies in the UK. In fact, we sell around 25% of all mobile phones in the country, offering the latest devices, the best contracts and working with the biggest UK mobile networks under our Affordable Mobiles and Buymobiles brands.
We are a hardworking and friendly bunch, passionate about our business and about providing an unparalleled service to our customers. We are proud of how far we’ve come and care about how far we’ll go. Our culture is grounded in flexibility, resilience, and a mindful consideration of each other, our customers, and our local community.
-
Customer Support Agent
5 months ago
Alfreton, United Kingdom A1 Comms Full time**Description** * Key Responsibilities* - Create customer confidence through professional performance and exceptional commitment to customer care - Convey information in a clear and concise way - Deliver an excellent customer experience via Live Chat whilst handling any general enquiries or complaints - Ensure all procedures, rules and regulatory compliance...
-
Senior Estate Agent
5 months ago
Alfreton, United Kingdom Connells Group Full timeAt **Hall & Benson, **part of the Connells Group, we're looking for a highly motivated **Senior Estate Agent **to join as a **Lister** and List Property's for our fantastic residential sales team in branch in **Alfreton**. OTE - £30,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be listings and gaining...
-
Customer Service Advisor
2 months ago
Alfreton, United Kingdom CV-Library Full timeCustomer Service Advisor Location: Alfreton (DE55 4QJ) Contract Type: Permanent Hours: Full time Salary: £24,322 per annum, plus 22 days holiday rising, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special....
-
Customer Services Administration Support
5 months ago
Alfreton, United Kingdom Unipart Logistics Full timeJob Advert **Customer Services Administration Support** **Alfreton (DE55 4QJ)** **£22,211 per annum, plus 22 days holiday rising, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme** **About the Job** Relationships mean everything to us, and this one is particularly special. You’ll have an...
-
Sales & Order Entry Administrator
5 months ago
Alfreton, United Kingdom TribePost Full time**Hours of work**: Monday to Friday 9.00 am to 5.00 pm **Company Benefits**: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Employee Assistance Programme, Profit Related Pay, incentive schemes, Retail discount scheme. **We are Mobility in Motion (MiM) and we are recruiting!** You’ve probably...
-
Data Entry Administrator
2 months ago
Alfreton, United Kingdom CV-Library Full timeMy client is expanding their Sales Team! Are you looking to join a dynamic and growing company that offers genuinely liberating mobility products? We are currently seeking an experienced Sales & Order Entry Administrator to support our Sales Department. Key Responsibilities: - Process orders and manage order entry efficiently - Handle various order types...
-
Estate Agency Professional
1 month ago
Alfreton CP, United Kingdom Connells Group Full timeSenior Estate Agent OpportunityWe are seeking a highly motivated and experienced Senior Estate Agent to join our residential sales team at Connells Group. As a Branch Lister, you will play a crucial role in listing and gaining new instructions for properties while providing exceptional customer service.Key Responsibilities:Listing properties and maintaining...
-
Customer Experience Specialist
3 weeks ago
Alfreton, Derbyshire, United Kingdom Mobility in Motion Full timeWe are seeking a skilled Customer Experience Specialist to join our Sales and Marketing Team at Mobility in Motion. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.About the Role:As a Customer Experience Specialist, you will be responsible for providing expert advice and...
-
Customer Service Administrator
5 months ago
Alfreton, United Kingdom 2Fawcett Recruitment Full timeRole**:Customer Service Administrator** Type: Permanent Location: Alfreton Hours: 8.30 - 4.30pm **Salary**: £23,000 2fawcett are recruiting for a customer service administrator. This is a pivotal role providing a link from the customer to the business. A key company role with customers in all areas including orders, pricing, costing, forecasting, CRM...
-
Customer Service Representative
5 months ago
Alfreton, United Kingdom Morgan King Full timeOur client is a leading supplier of medical equipment dedicated to enhancing the quality of life for individuals facing mobility challenges due to illness or injury. They specialise in providing a wide range of products tailored to meet the unique needs of our customers, offering solutions that promote independence, comfort, and safety. **Position...
-
Customer Service Advisor
5 months ago
Alfreton, United Kingdom TRT-Ltd Full time**Turbine Repair Technologies Ltd (TRT Ltd)** are excited to be looking for a **Customer Service Advisor** to join our team. **DUTIES & RESPONSIBILITIES**: This is an exciting role within the Customer Services team. Your role and responsibilities are below; **Customer Focus - **Ensuring that Customers expectations are understood, clearly stated to internal...
-
Customer Service Administrator
3 days ago
Alfreton, United Kingdom CV-Library Full timeTEMPORARY POSITION* SF Recruitment are looking for a couple of Customer Support Administrators for their client in Alfreton. December 2024 to February 2025 Monday to Friday, 9AM - 5PM £13.00 per hour. Day to day duties: Supporting the department with administrative duties. Handling inbound calls from customers, clients and third...
-
Customer Service Advisor
5 months ago
Alfreton, United Kingdom Unipart Logistics Full timeJob Advert **Customer Service Advisor** **Alfreton (DE55 4QJ)** **£24322.00** per annum starting, plus 22 days holiday rising and bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme** **About the Job** Relationships mean everything to us, and this one is particularly special. You’ll...
-
Temporary Customer Service
5 months ago
Alfreton, United Kingdom Elizabeth Michael Associates Full time**TEMPORARY ONGOING ADMINISTRATOR / CUSTOMER SERVICE** **DE55 2DT** **TEMPORARY/TEMPORARY TO PERMANENT** **CUSTOMER SERVICE/ ADMINISTRATION** **MONDAY - FRIDAY SHIFTS BETWEEEN 9AM - 6PM** **FULL TIME - 37.5 HOURS** **£10.42 PER HOUR** **STARTING ASAP** - Our client here at Elizabeth Michael is seeking an experienced Administrator/ Customer service...
-
Customer Experience Liaison
3 weeks ago
Alfreton, Derbyshire, United Kingdom Inplace Personnel Services Ltd Full timeCustomer Experience Advisor RoleAs a Customer Experience Advisor at Inplace Personnel Services Ltd, you will be responsible for receiving in-bound enquiries from various sources and advising customers on products and services that best suit their needs. You will maintain a good relationship with existing customers, develop new enquiries, and promote new...
-
Customer Service Representative
5 months ago
Alfreton, United Kingdom William Hill Full timePeople don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and...
-
Customer Service Coordinator
5 months ago
Alfreton, United Kingdom Essential Recruitment Full timeAre you local to Somercotes? Do you have experience as a customer service coordinator? If yes we have the role for you! Hours; - Monday to Friday, 8.30am - 4.30pm Salary; - £23,000 per annum Duties; - Enter all sales orders in EPR and follow up through the system to dispatch and delivery of product to the customer - Enter and maintain accurate customer...
-
Customs Export Coordinator
5 months ago
Alfreton, United Kingdom Equip Outdoor Technologies UK Full timeOur team is based at our Head Office just outside The Peak District National Park off jct28 of the M1 corridor. **Position**: We are expanding our team and recruiting for a **Customs Export Coordinator** who will support the business in its requirements for customs activities and compliance. The primary focus of this role will be to ensure accuracy of data...
-
Customer Experience Advisor
4 weeks ago
Alfreton, United Kingdom CV-Library Full timeCustomer Experience Advisor Alfreton Excellent Salary and Bonuses Benefits: 23 days holiday, Auto enrol pension scheme, Life insurance cover, Profit Related Pay, Free on-site car park, Employee Assistance Programme, Full Training provided. You will be joining a family-owned business which is expanding rapidly in the UK and internationally. There is a...
-
Customer Service Representative
5 months ago
Alfreton, United Kingdom Sovereign Risk Management Full timeSchools Advisory Service are a national provider of insurance to schools. Our market leading product provides absence protection and health and wellbeing services to thousands of school employee’s. We are looking to recruit a Customer Account Manager to join our multiskilled Client Support team. The role will be to manage your own individual book of...