Customer Service Administrator

7 months ago


Alfreton, United Kingdom 2Fawcett Recruitment Full time

Role**:Customer Service Administrator**

Type: Permanent

Location: Alfreton

Hours: 8.30 - 4.30pm

**Salary**: £23,000

2fawcett are recruiting for a customer service administrator. This is a pivotal role providing a link from the customer to the business. A key company role with customers in all areas including orders, pricing, costing, forecasting, CRM pipeline support, samples, specifications requests, service levels and other projects as defined in the Sales plan.

**Responsibilities**:

- Enter all sales orders into ERP and follow through the system to despatch and delivery of product to the customer.
- Enter and maintain accurate customer information in ERP,
- Record and monitor service levels in designated accounts.
- Follow all procedures relating to inventory control to ensure we hold minimum stock.
- Control all goods returned from customers ensuring all actions are taken to customer satisfaction.
- Generate Quotes (and filing of quotes & costing information), based on information provided by the Account Manager
- Work closely with the sales team and procurement.
- Customers visits as required to meet key contacts.
- Knowledge to cover all roles within Customer Service during holidays & sickness.

Proactively and visibly supports the Health and Safety standards, rules and regulations of the organisation.

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Company car
- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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