Customer Support Agent
7 months ago
**Description**
*
Key Responsibilities*
- Create customer confidence through professional performance and exceptional commitment to customer care
- Convey information in a clear and concise way
- Deliver an excellent customer experience via Live Chat whilst handling any general enquiries or complaints
- Ensure all procedures, rules and regulatory compliance standards are adhered to
- Maintain and share a high level of product expertise
- Ensure orders are processed in a timely manner and customers are kept up to date on progress
- Update relevant spreadsheets and internal systems, and maintain accurate records of actions taken
**Skills, Knowledge and Expertise**
We’re looking for a customer-focused and detail-oriented individual, with strong organisational skills and a good understanding of administrative processes. Professionalism and the ability to communicate effectively are key, as is the ability to be both patient and precise**.**
Key Skills and Experience Required:
- Prior experience within a customer service or administrative role
- Excellent written and verbal communications skills
- High level of accuracy and strong attention to detail
- Positive and pro-active attitude with the ability to work under pressure
- Ability to efficiently use a computer including Microsoft Office
- Capable of ensuring all procedures, rules and regulatory standards are achieved
- Ability to work as part of a team supporting colleagues where necessary
**Benefits**
This is an office-based position at our head office in Alfreton, Derbyshire. Our Customer Support team works Monday to Friday 9:30 - 18:00, and every other Saturday 9:30-18:00 with a day off in the week in lieu.
- Salary of £21,000 per annum + development opportunity to increase to £22,000
- 28 days holiday each year + holiday increase after a year’s service + volunteers leave
- Career progression opportunities
- Pension scheme and life assurance plan
- Cashback Health Plan — to help you look after your everyday physical and mental health, with money back on a variety of dental/health checks, as well as access to counselling and GP advice
- Long Service Awards to recognise employee milestones
- Employee ‘Friends and Family Discount Scheme’
Bike to work scheme and free on-site parking
*
At A1 Comms, we celebrate our differences - and knowing what makes us different individually makes us greater as a team. We fully embrace diversity and inclusion and are committed to building a team with a variety of backgrounds, skills, and views. Our business is about keeping people connected. Whether our customers or our staff; we aim to create a culture of connectedness and inclusion where everyone’s voice can be heard.
*
About A1 Comms*
Established in Derbyshire in 1997, A1 Comms is one of the foremost telecommunications companies in the UK. In fact, we sell around 25% of all mobile phones in the country, offering the latest devices, the best contracts and working with the biggest UK mobile networks under our Affordable Mobiles and Buymobiles brands.
We are a hardworking and friendly bunch, passionate about our business and about providing an unparalleled service to our customers. We are proud of how far we’ve come and care about how far we’ll go. Our culture is grounded in flexibility, resilience, and a mindful consideration of each other, our customers, and our local community.
**Job Type**: Permanent
**Salary**: £21,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
Application question(s):
- This role requires you to work every other Saturday, with a day off during the week in lieu. Are you able to commit to this working pattern?
- Are you able to commute to Alfreton, Derbyshire (DE55 7AD) on a daily basis?
- Will you now or in the future require sponsorship for employment visa status?
**Experience**:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
-
Customer Support Agent
4 days ago
Alfreton, United Kingdom A1 Comms Ltd Full time**ABOUT US** A1 Comms Group is one of the UK’s foremost mobile phone and communication solution providers. Established in Derbyshire in 1997, we are an award-winning partner working with some of the best-known brands in mobile communications. As a company that invests so much in innovation, whether that is our people, products, or services, we are proud...
-
Customer Support Agent
7 months ago
Alfreton, United Kingdom A1 Comms Ltd Full time**ABOUT US** Established in Derbyshire in 1997, A1 Comms is one of the foremost telecommunications companies in the UK. In fact, we sell around 25% of all mobile phones in the country, offering the latest devices, the best contracts and working with the biggest UK mobile networks under our Affordable Mobiles and Buymobiles brands. We are a hardworking and...
-
Customer Support Agent
5 days ago
Alfreton, United Kingdom A1 Comms Ltd Full time**ABOUT US** A1 Comms Group is one of the UK’s foremost mobile phone and communication solution providers. Established in Derbyshire in 1997, we are an award-winning partner working with some of the best-known brands in mobile communications. As a company that invests so much in innovation, whether that is our people, products, or services, we are proud...
-
Customer Support Agent
4 days ago
Alfreton, United Kingdom A1 Comms Ltd Full time**ABOUT US** A1 Comms Group is one of the UK’s foremost mobile phone and communication solution providers. Established in Derbyshire in 1997, we are an award-winning partner working with some of the best-known brands in mobile communications. As a company that invests so much in innovation, whether that is our people, products, or services, we are proud...
-
Customer Service Agent
1 week ago
Alfreton, United Kingdom A1 Comms Ltd Full time**ABOUT US** Voted number 35 out of the top 200 businesses in Derbyshire, A1 Comms Group has seen continued growth and succuss within the mobile communications industry. Due to this growth, we are seeking additional Customer Support Agents to join our award-winning business on a full-time basis. **WHAT WE OFFER** We offer a great shift pattern, where you...
-
Customer Service Agent
2 weeks ago
Alfreton, United Kingdom A1 Comms Ltd Full time**ABOUT US** Voted number 35 out of the top 200 businesses in Derbyshire, A1 Comms Group has seen continued growth and succuss within the mobile communications industry. Due to this growth, we are seeking additional Customer Support Agents to join our award-winning business on a full-time basis. At A1 Comms, we celebrate our differences - and knowing what...
-
Customer Support Agent
7 months ago
Alfreton, United Kingdom A1 Comms Full time**Description**: **Key Responsibilities**: - Create customer confidence through professional performance and exceptional commitment to customer care - Convey information in a clear and concise way - Deliver an excellent customer experience via Live Chat whilst handling any general enquiries or complaints - Ensure all procedures, rules and regulatory...
-
Customer Support Agent
7 months ago
Alfreton, United Kingdom A1 Comms Full time**Description**: **Key Responsibilities**: - Create customer confidence through professional performance and exceptional commitment to customer care - Convey information in a clear and concise way - Deliver an excellent customer experience via Live Chat whilst handling any general enquiries or complaints - Ensure all procedures, rules and regulatory...
-
Lister Valuer
1 week ago
Alfreton, United Kingdom Hall & Benson Full timeWe're looking for a highly motivated **Lister Valuer / Estate Agent**to complement our fantastic residential sales team in branch in **Alfreton, Derbyshire.** **What's in it for you as our Lister Valuer / Estate Agent?** - Industry leading **training and development**: - Demonstrable **career** ladder - Compete for top **achievers awards**: - Competitive...
-
Senior Estate Agent
7 months ago
Alfreton, United Kingdom Connells Group Full timeAt **Hall & Benson, **part of the Connells Group, we're looking for a highly motivated **Senior Estate Agent **to join as a **Lister** and List Property's for our fantastic residential sales team in branch in **Alfreton**. OTE - £30,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be listings and gaining...
-
Customer Support Advsiors
7 days ago
Alfreton, United Kingdom Blue Arrow Full time**Customer Support Advisors - Alfreton** Working hours: Monday to Friday, 9am-5pm Hourly rate: £10.33 Location: office-based role, Alfreton If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role of Customer Support Advisor. Your natural...
-
Customer Support Manager
4 days ago
Alfreton, United Kingdom Talk Staff Full timeAre you an experienced manager looking for a new and exciting challenge? Our reputable client based in South Normanton are looking to hire a new Customer Support Manager to join their growing business where you will be responsible for the day to day managementof a small admin team and drive improvement in the service delivered. **To be considered for the...
-
Customer Service Advisor
2 weeks ago
Alfreton, United Kingdom A1 Comms Ltd Full time**ABOUT US** A1 Comms Group is one of the UK’s foremost mobile phone and communication solution providers. Established in Derbyshire in 1997, we are an award-winning partner working with some of the best-known brands in mobile communications. As a company that invests so much in innovation, whether that is our people, products, or services, we are proud...
-
Customer Services Administration Support
7 months ago
Alfreton, United Kingdom Unipart Logistics Full timeJob Advert **Customer Services Administration Support** **Alfreton (DE55 4QJ)** **£22,211 per annum, plus 22 days holiday rising, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme** **About the Job** Relationships mean everything to us, and this one is particularly special. You’ll have an...
-
Customer Support Assistants
1 week ago
Alfreton, United Kingdom Slimming World Full timeSlimming World is the UK’s leading weight management organisation, helping members lose weight in our community based groups around the UK and Ireland and online through our digital programme. Experience of working in a fast-paced, contact centre environment is strongly desirable for this role. While experience of working with Salesforce to provide...
-
Sales & Order Entry Administrator
7 months ago
Alfreton, United Kingdom TribePost Full time**Hours of work**: Monday to Friday 9.00 am to 5.00 pm **Company Benefits**: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Employee Assistance Programme, Profit Related Pay, incentive schemes, Retail discount scheme. **We are Mobility in Motion (MiM) and we are recruiting!** You’ve probably...
-
Customer Service Administrator
1 week ago
Alfreton, United Kingdom 2fawcett - Empowering Recruitment Full timeRole**:Customer Service Administrator** Salary**:£22,000** Location**:Alfreton Derbyshire** Type: Permanent Hours: Full time Monday - Friday Overview The key purpose of this role is to process customer orders, answer customer questions quickly and effectively, resolve issues with empathy and care. The Role & Responsibilities of the **Customer Service...
-
Customer Service Administrator
7 months ago
Alfreton, United Kingdom 2Fawcett Recruitment Full timeRole**:Customer Service Administrator** Type: Permanent Location: Alfreton Hours: 8.30 - 4.30pm **Salary**: £23,000 2fawcett are recruiting for a customer service administrator. This is a pivotal role providing a link from the customer to the business. A key company role with customers in all areas including orders, pricing, costing, forecasting, CRM...
-
Customer Journey Advocate
4 days ago
Alfreton, United Kingdom Mobility in Motion Full timeJob SummaryWe are recruiting a Customer Experience Advisor to provide exceptional customer service and support to our customers. The successful candidate will be responsible for managing customer relationships, resolving queries, and providing product information.Main ResponsibilitiesManage customer relationships and resolve any issues or concernsProvide...
-
Customer Service Administrator
2 months ago
Alfreton, United Kingdom CV-Library Full timeTEMPORARY POSITION* SF Recruitment are looking for a couple of Customer Support Administrators for their client in Alfreton. December 2024 to February 2025 Monday to Friday, 9AM - 5PM £13.00 per hour. Day to day duties: Supporting the department with administrative duties. Handling inbound calls from customers, clients and third...