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Customer Service Representative

7 months ago

Alfreton, United Kingdom Morgan King Full time

Our client is a leading supplier of medical equipment dedicated to enhancing the quality of life for individuals facing mobility challenges due to illness or injury. They specialise in providing a wide range of products tailored to meet the unique needs of our customers, offering solutions that promote independence, comfort, and safety.

**Position Overview**:
We are currently seeking a dedicated and empathetic Customer Service Representative to join our team in Alfreton. As a Customer Service Representative, you will play a pivotal role in providing exceptional support to our valued customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience throughout their journey whilst also liaising with in house driving staff to meet demands of the customers.

**Responsibilities**:

- Provide accurate information about our products, services, pricing, and policies to assist customers in making informed decisions.
- Troubleshoot and resolve customer concerns and complaints promptly, striving to exceed their expectations and maintain satisfaction.
- Collaborate with other departments such as sales, logistics, and technical support to ensure timely and effective resolution of customer issues.
- Maintain detailed records of customer interactions and transactions in our CRM system.

**Qualifications**:

- Must have a valid DBS check
- Previous experience in a customer service role
- Strong communication skills, both verbal and written, with a focus on active listening and empathy.
- Excellent problem-solving abilities with a keen attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Compassionate and patient demeanour, with a genuine desire to help others.
- Knowledge of medical terminology and mobility aids is a plus but not required.

**Benefits**:

- £11.00 per hour with Weekly pay
- Comprehensive training and ongoing support.
- Opportunities for career advancement within a growing company.
- Friendly and collaborative work environment with a focus on employee well-being.

**Salary**: £11.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Licence/Certification:

- DBS certificate (preferred)

Work Location: In person