Customer Service Advisor

6 months ago


Alfreton, United Kingdom TRT-Ltd Full time

**Turbine Repair Technologies Ltd (TRT Ltd)** are excited to be looking for a **Customer Service Advisor** to join our team.

**DUTIES & RESPONSIBILITIES**: This is an exciting role within the Customer Services team. Your role and responsibilities are below;
**Customer Focus - **Ensuring that Customers expectations are understood, clearly stated to internal stakeholders, and met in a courteous, timely, and effective manner:

- Maintain regular contact with customers to ensure their needs are understood and met
- Report order status and business performance to internal and external stakeholders
- Dealing with customer queries
- Collation of performance data to support customer business review

**Generating New Business - **Maintaining strong relationships with key accounts and delivering world class performance, to identify new business opportunities:

- Seek out and generate new sales with existing customer accounts
- Work with multi disciplined teams to produce customer quotations to win new business
- Develop relationships with key customer stakeholders

**Day to Day operational Support - **Supporting the internal functions with day-to-day transactions ensuring the link between TRT and the customer.
- Order Processing - From receipt of orders to dispatch of goods
- Build and maintain a good working relationship with internal functions (Engineering, Quality, Production, Finance, and logistics)
- Ensure both the company and customers adhere to contract terms
- Own customer issues and follow problems through to resolution
- Maintaining business systems to record and communicate live order progress.

**Essential Skills**
- Customer focused
- Self-motivated and enthusiastic approach to work
- Excellent communication skills
- Able to represent the customer to engage internal stakeholders
- Strong organisational skills coupled with the ability to prioritise and plan workload

**Desirable Skills**
- Knowledge and experience of the Aerospace Maintenance Repair and Overhaul sector, particularly Civil Aerospace Aftermarket
- B2B sales and account management experience
- Ability to manage and prioritise customer demands

You will also need good working knowledge of Microsoft office packages, including, Word and Excel.

**ABOUT YOU**

We are looking for someone who is motivated, has a great attitude and is committed to providing exceptional service to our valued customers. You should have excellent communication skills, both verbal and written, to effectively interact with customers and internal teams, the ability to multitask and prioritise tasks in a fast-paced environment and you should be a detail-oriented person, with strong problem-solving abilities.

We also offer:

- 33 days paid holiday
- Cycle to work scheme
- Employee Assistance Programme
- Enhanced Maternity Pay
- Opportunities for development
- Income protection and Life assurance after two years service
- Free eye tests and prescription safety glasses

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00-£24,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Cycle to work scheme
- Enhanced maternity leave
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Derbyshire, DE55 4RH: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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