Customer Service Lead
1 day ago
RoyalMile Motor Services are looking for a Customer Service Lead to join their team and take charge of the company's customer-facing activities.
About RoyalMile Motor ServicesRoyalMile Motor Services Ltd is a well-established company with over 30 years of experience in the vehicle recovery industry. Our commitment to excellence has earned us a reputation as one of the most reliable and efficient services in the UK.
Key Responsibilities- Manage a team of customer service representatives to ensure exceptional customer experiences.
- Develop and implement strategies to improve customer satisfaction and retention.
- Maintain accurate records of customer interactions and feedback.
- 5+ years of experience in a similar role within the vehicle recovery industry.
- Excellent leadership, communication, and problem-solving skills.
- A strong understanding of customer service principles.
£55,000 - £75,000 per annum, depending on experience.
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