Customer Service Lead

1 day ago


Alfreton, Derbyshire, United Kingdom Richford Motor Services Full time
Job Description

RoyalMile Motor Services are looking for a Customer Service Lead to join their team and take charge of the company's customer-facing activities.

About RoyalMile Motor Services

RoyalMile Motor Services Ltd is a well-established company with over 30 years of experience in the vehicle recovery industry. Our commitment to excellence has earned us a reputation as one of the most reliable and efficient services in the UK.

Key Responsibilities
  • Manage a team of customer service representatives to ensure exceptional customer experiences.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Maintain accurate records of customer interactions and feedback.
Requirements
  • 5+ years of experience in a similar role within the vehicle recovery industry.
  • Excellent leadership, communication, and problem-solving skills.
  • A strong understanding of customer service principles.
Salary

£55,000 - £75,000 per annum, depending on experience.



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