Guest Service Coordinator

3 weeks ago

London, United Kingdom Andaz Liverpool Street Full time

Summary

**Guest Services Coordinator**

**Salary**: £25,704.00 plus service charge

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Just some of the benefits you will enjoy as a Guest Services Coordinator at Andaz London Liverpool Street, a concept by Hyatt Hotels
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What you will do as a Guest Services Coordinator
- Responsible for non-vip allocation for the day and future days.
- Responsible for queue room procedure.
- Review the arrival lists and make sure allocation is done according to guest preferences, length of stay and notes.
- Review any group arrival and prepare allocation and arrivals according to the group agenda.
- Work closely with the Senior shift leader and Shift leader to optimize our customer service goal.
- Performing certain admin tasks like arrival check, no show, traces.
- Communicate effective with the operational department.

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it’s a career for people who care.

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