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Guest Service Supervisor

4 months ago

London, United Kingdom Rapport Guest Services Full time

Job Introduction
We are looking for a Guest Services Supervisor to join the Rapport team at one of our key clients, based in the City of London. The client is one of the big four accountancy firms in the world.

This is the ideal role for a dynamic individual who can manage and inspire a team. The successful individual will excel in creating an innovative environment which enhances the client experience. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.

This role is 40 hours per week between Monday to Friday.

Main Responsibilities
The Guest Services Supervisor will maintain a hands on approach and be prepared to cover the reception and catering tasks at key operational hours including the first and last hour of the shifts and suggest best practice taken from across the industry including presentation of quarterly innovations influenced by regular networking across the industry.

Responsibilities will include:
Manage and co-ordinate events

Effectively connect all available services including catering, IT, AV Support, cleaning and security

Exceed client and guest expectations and actively promote a client-centred environment within the team

Actively encourage client and guest feedback and identify ways to improve service

Support the performance management programmes and promote team development

Supports the kitchen teams with food production planning and purchasing.

Stock management and making sure the team and contract adheres to food hygiene systems

I am an up-beat individual with integrity, a can-do attitude. I am passionate about delivering great service and I have experience of working in and managing high performing teams. I am results driven, and take responsibility for the performance of the Guest Services Ambassador team.

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019