Switchboard Guest Service Line Supervisor

3 weeks ago

London, United Kingdom Guest Experience Full time

**_“The world is yours with Meliá”_**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

**About ME London Hotel, WC2R 1HA**

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene.

Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment, if you love music, culture and new technologiesThen you connect with the ME by Meliá brand

***Salary package: £27,500 year plus Service Charge** // // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

**Mission**

The Guest Service Line Supervisor is responsible for overseeing the day-to-day operation through the telephone line, ensuring proper performance and optimal departmental coordination, attending to all customer requests and committing to achieving excellence in customer satisfaction.

**What will I have to do?**
- Supervise the Guest Service Line team, ensuring that they efficiently comply with the department's daily operational processes, always ensuring the customer experience, customizing their stay, anticipating their needs and exceeding their expectations.
- Supervise the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total guest satisfaction.
- Manage customer incidents, following the established protocols.
- Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations manuals and identity applicable to their department.
- Supervise the correct use of the different departmental management tools, for the daily control of operating procedures.
- Be knowledgeable of the results of the Voice of the Customer, ensuring compliance with the goals set and supporting in the supervision of improvement plans if necessary.
- Place material orders, following the marked product guidelines, for the best optimization of economic resources, ensuring optimal control of their department’s inventories.

**What are we looking for?**
- Strong leadership skills
- Strong attention to detail
- Can stay calm under pressure
- Fluent communication - multiple languages would be beneficial
- High attention to detail

**_
Our Benefits Package Includes:_**
- ** Competitive Salary**:

- ** Holidays**: 28 days’ holiday including 8 public holidays
- ** Seasonal Ticket Loan**:

- ** Contributory pension scheme**:

- ** Discounted dental and health cover with HSF**:

- ** Personal Development**: programs designed to support your career right from the start, with unlimited access to online learning platform
- ** High street discounts: with Perks at Work**

**At Meliá we are all VIP**

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

In addition, we are committed to the sustainable growth of our sector through a great socially responsible human team. In this sense, our motto is "**Towards a sustainable future, from a responsible present**" Thanks to all the collaborators we make it possible.

If you want to be “**V**ery **I**nspiring **P**eople**”, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR**

INDFOH

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