Switchboard Operator

3 weeks ago

London, United Kingdom St Ermin's Operating UK Limited - Reception Full time

We are looking for an amazing **Switchboard Operator** to join the team here at St Ermin’s Hotel.

If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you.

Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality.

When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.

**What do you get in Return?**
- Great salary and service charge - The more we make, the more you make
- Fun, Love & Energy - Not just a slogan, it’s just who we are.
- The best staff canteen in London - Breakfast, Lunch & Dinner.
- Range of benefits from Private medical cash plan to discounts in hundreds of outlets for shopping. (Too many to list here ?)
- Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
- An opportunity to experience and collect great memories which will last with you forever.

As a **Switchboard Operator** you will ensure to deliver warm, gracious, individual service to every guest following the St. Ermin’s guidelines and procedures as well as the Marriott standards. Embrace and display the St Ermin’s culture of Fun, Love and Energy.

**What will you be doing?**
- Warmly greet all guests over the phone with a smile and by name. Be proactive to anticipate guests needs and deliver breath-taking hospitality
- Handle all duties according to hotel policies & procedures, internal rules and standards
- Be knowledgeable about daily hotel operations including meetings and functions
- Be knowledgeable about the F&B offering and promotions
- Be knowledgeable about the Marriott Bonvoy program and its member benefits
- Knows how to operate Opera, Onity, eReg, PDQs, bookatable and Switchboard console
- Be familiar with room availability, rates, packages and promotions
- Be knowledgeable about the different guest room layouts, locations, amenities, and all services offered by the hotel
- Work collaboratively with all other departments to ensure guests receive seamless service throughout their stay
- Understand and be able to talk to guests about the unique history of St Ermin’s hotel
- Have knowledge about the city, the local area and attractions and be able to make suitable suggestions to guests based on their requirements
- Attend the handover briefing at the beginning of your shift
- Follow the room service order taking and wakeup call procedure according to the hotel’s SOP, AA standard and Marriott’s BSA (Brand Standard Audit)
- Actively contribute to the department’s goals like Marriott Bonvoy Enrolments, room upsell revenue, F&B covers and audit scores
- Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings)
- Ensures the cleanliness Switchboard desk and back-office area at all time and in line with Covid-19 guidelines
- Assist all guests with questions, issues and requests as required
- Assist fellow colleagues in their jobs to ensure that all tasks are done on time
- Use your PC and Opera password in accordance with PCI DSS legislation and internal policies; log off the terminal when leaving the area
- Be able to perform all Reception duties and cover when required and instructed in accordance to the need of the business
- Switchboard Operator is expected to carry out any reasonable requests given by the management
- Note: _This description is not intended to establish a total definition of the job, but an outline of the duties

**_You will have to be eligible to work in the UK to be consider for the role_**

INDFOH

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