Switchboard Operator

2 weeks ago

London, United Kingdom Imperial College Healthcare NHS Trust Full time

An opportunity has arisen for two individuals to join the Switchboard Team at Imperial College Healthcare NHS Trust, which is part of the Patient Service Centre. Both positions are for part-time hours, working 18.75 hours per week on a shift basis for a period of 12 months.

The Switchboard Service based at Charing Cross Hospital is one of the nerve centres of healthcare provision in West London. It serves Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust.

It handles on average 4000 calls per day and is a busy and exciting environment in this central location.

To provide a fast, friendly and efficient operator service to the Trust, its staff, patients and visitors. The post holder will be located at Charing Cross Hospital. The operator team will work under the general direction of the ThamesNet Shift Supervisors and the Senior Supervisor for Switchboard Services.

The operator service deals with approximately 4,000 operator handled calls a day and is responsible for all emergency call outs made throughout the Trust.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

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