Switchboard Operator/receptionist

2 months ago

London, United Kingdom ISS Support Services ltd Full time

The postion is for a Switchboard Operative.

You will be working on the switchboard at the Princess Royal University Hospital

Job Summary

Hourly rate £9.50 & LHA £1.99hr

Full time - 37.5 hrs a week.

Applicant we be required to work on a roster 5/7 days. Weekends included.

Shifts range from 7am - 3pm, 9am - 5pm, 10.30am - 6.30pm, 2pm - 10pm.

We are looking for a flexible member of staff avaliable to work all shift patterns.

To provide an efficient and responsive service, maintaining a courteous and professional approach at all times whilst on Trust premises.

Undertake necessary duties to ensure the maintenance of an efficient and effective service.

All work must be undertaken in line with health, safety, security, Company and Trust policies and procedures.

The post holder may be exposed to sensitive circumstances.

**Key Communications and Working Relationships**

**Internal**: Colleagues, Patients, Clients’ and Trust Employees, including Emergency Services

**External**: General Public, Suppliers and Sub Contractors and External Agencies.

Level of Communication

Receive and Provide general basic level communications.

Principle

**Responsibilities**:

- Answer incoming calls and face-to-face queries where required, promptly and in a polite manner, assisting callers and visitors in identifying the correct department/number and connecting calls or directing visitors accordingly. Completing appropriate records as required.
- Operate both internal and external bleep and radio paging systems, including the programming of new pagers, issuing bleep batteries and testing of bleeps as may be requested.
- Undertake any duties deemed necessary in order to promote the effective and efficient operation of the department e.g. maintenance of appropriate contact details, bleep numbers and on call details, the issue and recovery of ID cards, keys etc.
- Participate where required in the production of ad hoc reports.
- Participate in the regular maintenance of systems and ensure all calls/tasks are completed in line with company and Trust policies and procedures e.g. back-ups.
- Ensure all calls/tasks are distributed effectively to the appropriate person and/or department.
- Implement the appropriate procedures in the event of a major incident, bomb, fire, cardiac arrests and other notified emergencies in accordance with the Trust and Company procedures _._
- Ensure confidentiality, privacy and dignity is maintained at all times in accordance with the Data Protection Act and in line with Company and Trust policy, where appropriate.
- Conduct yourself in a professional manner whilst on Trust and Company premises.
- Ensure you understand and comply with all relevant current legislation as set out in

**Job Types**: Part-time, Full-time

**Salary**: £9.50 per hour

Ability to commute/relocate:

- London, BR6 8ND: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- communications: 1 year (required)

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