Deputy Guest Services Manager

Found in: Talent UK C2 - 2 weeks ago


London, United Kingdom Rapport Guest Services Full time

Role Responsibility

In this role, you will be responsible for creating a thriving workplace and ensure your team are satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks

Other responsibilities will include:

Dealing with rotas, sickness, lateness and staffing issues Delegating tasks to supervisors and ambassadors Handling customer escalated complaints and resolving issues Recruiting and interviewing new hires Leading training or providing one-on-one training to ambassadors Support additional training and coaching as needed to ensure everyone is performing their job properly Resolving HR issues Motivating employees to perform well, creating a thriving workspace H&S and Risk Management Managing projects as assigned and organising teams to assist in these efforts Liaise with 3rd party partners & key stake holders on a day to day basis

The Ideal Candidate

The ideal candidate will have:

A minimum of 1 year proven work experience as Guest Service Manager in a small contract, Front of House Manager or a Senior Supervisor within a similar contract An understanding of all FOH management best practices and expectations A high level of proficiency in English, both verbal and written Customer service drive with outstanding communication and active listening skills Excellent problem-solving and multitasking skills Leadership skills along with the ability to motivate a remote team into high performance The ability to work flexible hours A strong sense of responsibility and a professional presentation Be able to build rapport with colleagues and clients alike Always strive to improve with innovation and creativity
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