Guest Service Assistant

2 weeks ago

London, United Kingdom The Rathbone Hotel Full time

**Position**

Guest Service Assistant

**Scope of Work**

To maintain high standards within the Front Office department as defined by the department’s Operating Standards
To ensure guests’ needs are met and exceeded in a professional and friendly manner, ensuring total guest satisfaction.

**Report To**

Reception Manager and Duty Manager

**Main Duties**

**Operational Responsibilities**

Guest Service
- To ensure that all the guests receive excellent customer service in accordance with hotel standards.
- To ensure all tasks/responsibilities delegated to you are actioned daily.
- To Check In/Out guests according to Hotel Standards.
- To ensure that payment is verified upon check in and follow the procedure for each different payment type.
- To have a current knowledge of events in London and restaurants / bars so guest information can be provided.
- Ensure room allocations on a nightly basis are correct and all special needs / requests are met
- Be aware of all account procedures and ensure they are followed, liaising with the RS / RM in the process.
- Ensure all rates are correct based on the instructed selling rates and that the confidential rates are not submitted to the client.
- Check each day the float balances. If there is a discrepancy it must be investigated immediately and corrected.
- To maintain and update an accurate guest history / marketing database as laid down in departmental procedures.
- Always inform guests about the breakfast, bar/room service opening and closing times.
- Assist with customer / guest bill queries.
- Ensure all external contractors are signing in/out according to fire regulations.
- Build the necessary skills to perform and organise your duties in the most efficient and proactive manner, therefor providing attentive and prompt service.
- Always ensure a speedy telephone and message service, ensuring no more than three rings at all times.
- Learn lobby bar beverage offering and be confident in offering and service guests both non and alcoholic beverages
- Post checks in Micros POS
- To be demanding and critical to service standards as well as hygiene standards.
- To constantly aim to please our guests with a ‘can do’ approach.
- Project professionalism, friendliness, and helpfulness.
- To maintain a general atmosphere of tranquility in the department, never giving the impression that there is a problem.
- Manage guest queries in a timely and efficient manner
- Learns guest names and personally recognise our regulars
- Courteous when passing or seeing Guests or Hotel Team members saying - Good Morning/Afternoon or Evening
- Proactively assist in all areas Front of House with adhoc duties to ensure the needs of our internal and external guests are met
- As an ambassador of the hotel, keeping yourself well informed at all times of matters relating to the hotel and local area in order to answer questions from either our guests or from fellow team members

Product
- To verify constantly that our offerings in all aspects are consistent with the hotel standards.
- To report any maintenance issues in the workplace to your manager and maintenance.
- Be knowledgeable of all the SOP’s, Risk Assessments, Hygiene standards, products, and services that the hotel provides, projecting confidence and professionalism.
- To have full knowledge of all Hotel Facilities and offerings.
- Ensure cleanliness and excellent maintenance of the Reception Desk
- Ability to upsell the services of the Hotel.
- Assist with restocking and replenishment of supplies.
- To handle Gust belongings with care
- Ensure all cupboards are closed.
- To carry out any reasonable duties and responsibilities as assigned and action all reasonable requests in a timely manner.
- Maintaining strict control of keys
- To be able to use all computer systems.

General
- Report to your manager at the end of every shift when she/he is on duty. Ensure all duties have been completed.
- Ensure that the Shift checklist is completed daily according to standards.
- Ensure all daily reports have been updated On and Offline.
- Knowledge of all Guest Names and Regular Guest requests.
- Assist in other areas of the hotel and its other properties as instructed
- Attend and participate in team meetings and training sessions
- Ensure all rubbish and waste is disposed of safely
- To report any lost and found according to the lost & found procedures
- Maintaining a safe environment for colleagues and guests
- Knowledgeable and Comply with all Statutory Regulations:
- fire and emergency procedures
- Hygiene regulations
- Health & Safety regulations
- safe lifting and carrying techniques
- manual handling
- use of protective clothing
- use of hazard signs
- use of detergents and cleaning products
- maintenance procedures and quality control
- Security procedures
- Any other procedures that are subsequently added by Management
- Be an excellent people person, showing respect for customs and culture.
- Proactively assist in all areas Fro

  • Guest Service Agent

    3 weeks ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Service Agent

    5 days ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** #LI-IV1 Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of...

  • Switchboard / Guest Service Line Agent

    3 weeks ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Switchboard / Guest Service Line Agent

    3 weeks ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? **About Meliá White House Hotel NW1 3UP** Meliá White House is a modern and elegantly...

  • Guest Services Assistant

    2 days ago

    London, United Kingdom The Other House - Reception Full time

    **About The Other House** The Other House is a new lifestyle brand of Residents Clubs redefining the hospitality market. Effortlessly combining home comforts and apartment-style living with hotel services, residents can stay for a day or a year - think hotel meets private members club. It is cool, intriguing, bold and committed to sustainability - rather...

  • Head of Operations

    4 days ago

    London, United Kingdom Churchill Service Solutions Full time

    Head of Operations - Guest Services £60,000 to £70,000 per annum plus 15% annual performance bonus. London - **Making the workplace a destination**_ **We Put People First so you can Deliver Outstanding Service** We are looking for a dynamic, ambitious, and empathetic Head of Operations. The Head of Operations will work at a high pace across multiple...

  • Deputy Guest Services Manager

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom Rapport Guest Services Full time

    Role Responsibility In this role, you will be responsible for creating a thriving workplace and ensure your team are satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks Other responsibilities will include: Dealing with...

  • Guest Services Coordinator

    4 days ago

    London, United Kingdom Alchemy Global Talent Solutions Full time

    We are working with a leading global hospitality provider who require a Guest Services Coordinator due to company growth. **Responsibilities**: - Work with other Guest Services Coordinator to create, maintain, and deliver high end guest services - Adopt the internal communication program used to create open liaison with guests - Assist Account Managers...

  • Guest Service Agent

    19 hours ago

    London, United Kingdom The Manor Park Hotel Full time

    The Manor Park Hotel is a new 59-bedroom hotel with state-of-the-art technology combined with large comfortable rooms, breakfast area and communal spaces. We are looking for friendly hospitality focused Guest Services Agent / Duty Manager to help and ensure our guests looked after at all times and be that smiling face that greets our guests. Daily tasks...

  • Guest Services Assistant

    Found in: Talent UK A C2 - 3 weeks ago

    London, United Kingdom The Other House Full time

    Guest Services Assistant - LondonBe part of something extraordinary! Welcome to The Other House, an unparalleled Residents Club in the heart of London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of...

  • Guest Services Manager

    Found in: Jooble UK C2 - 2 weeks ago

    London, United Kingdom Hotel Saint Full time

    We are seeking to hire Guest Service Manager to join our team in the City of London. The ideal candidate will be someone who is upbeat and positive who encourages the teams performance, who will steer the team their shift to ensure the hotel operates as smooth as possible to offer the overall care, hospitality, and service given to our customers throughout...

  • Guest Services Manager

    2 weeks ago

    London, United Kingdom Hotel Saint Full time

    We are seeking to hire Guest Service Manager to join our team in the City of London. The ideal candidate will be someone who is upbeat and positive who encourages the teams performance, who will steer the team their shift to ensure the hotel operates as smooth as possible to offer the overall care, hospitality, and service given to our customers throughout...

  • Guest Service Agent

    1 week ago

    London, United Kingdom Melia White House Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House** Or **Meliá London Kensington** About Meliá White House Hotel NW1 3UP Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park,...

  • Guest Services Manager

    Found in: beBee S GB - 2 weeks ago

    London, United Kingdom Hotel Saint Full time

    We are seeking to hire Guest Service Manager to join our team in the City of London. The ideal candidate will be someone who is upbeat and positive who encourages the teams performance, who will steer the team their shift to ensure the hotel operates as smooth as possible to offer the overall care, hospitality, and service given to our customers throughout...

  • Guest Services Assistant

    Found in: Jooble UK C2 - 3 weeks ago

    South Kensington, Greater London, United Kingdom The Other House Full time

    Be part of something extraordinary ! Welcome to The Other House, an unparalleled Residents Club in the heart of London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and...

  • Guest Services Assistant

    3 weeks ago

    South Kensington, Greater London, United Kingdom The Other House Full time

    Be part of something extraordinary ! Welcome to The Other House, an unparalleled Residents Club in the heart of London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and...

  • Guest Services Manager

    2 weeks ago

    London, United Kingdom in Newbury Full time

    13 Guest services manager jobs in Teddington Guest Services Manager Teddington, London The Lensbury Posted today Guest Services Manager Teddington, London The Lensbury Posted today About us Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155...

  • Guest Service Agent

    3 weeks ago

    London, United Kingdom Hotel Indigo - Reception Full time

    An exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in Piccadilly Circus. We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion...

  • Guest Service Agent

    2 days ago

    London, United Kingdom Melia Hotels International Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Services Host

    2 weeks ago

    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Guest Services Host** **REPORTING TO: Guest Services Supervisor** **LOCATION: London Designer Outlet - Wembley** **CONTRACT: Permanent** **HOURS: 16 hours per week** **SHIFT PATTERN: 2 working days out of 7 - (8 hours Shifts)** **PAY RATE: £12.24 per hour** **ROLE OVERVIEW AND PURPOSE** We are looking for a...