Guest Services Assistant

2 weeks ago


South Kensington Greater London, United Kingdom The Other House Full time
Be part of something extraordinary

Welcome to The Other House, an unparalleled Residents Club in

the heart of

London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service. Picture exquisitely designed club flats, vibrant public spaces

offering

a

n informal

street café and

destination

cocktail bar

with

access to

an exclusive

club

with

private lounges, a top-tier gym, spa, and wellness facilities. Whether

you're

staying for a day, a week, a month, or longer, The Other House promises

to be

some

where you can unwind, work, or

socialise

at your leisure. Embodying the finest of British design and committed to sustainability and

cutting-edge

technology, The Other House

isn't

just a concept;

it's

a lifestyle embraced in every detail

providing experiences to remember

. With our innovative app, residents

can

enjoy seamless control over

the way they

run their life

from

automated

check-in to

monitoring

energy usage

,

ensuring convenience and elevated living. As we expand from our acclaimed South Kensington property to Covent Garden and beyond, we invite you to join our team in rewriting the rulebook on hospitality. At The Other House, every day presents an opportunity to craft extraordinary experiences for residents and colleagues alike. Role: Guest Services Assistant(Nights) Starting Salary: £30K per annum (after Successful probation period) Working Hours:

average of 42 per week based on a 4 day on 4 day offschedule. Role:

Guest Service Assistant/

Housejacks

(Nights) The Other House is looking for a dynamic and energetic Guest Services Assistant, or as we call them,

HouseJacks

.

The

HouseJack

role is a Jack of All Trades

,

with passion for delivering impeccable experiences across front of house areas, serving a mix of residents,

members

and guests. This individual needs to be flexible and detailed, with

strong communication

skills and a passion for delivering excellent service. We are looking for a creative individual who can deliver entrepreneurial front of house operations with heavy focus on sustainability and

cutting-edge

technology. The

HouseJack

reports

in to

the Front of House Manager and the

HouseJack

Supervisors on shift; they function as an ambassador for front of house and work in collaboration with all departments to deliver the overall guest journey. For us, there is inside the box

,

there is outside the box and then there are our

OtherHouseMates

passionate, self-driven and completely comfortable with pushing the boundaries. You: Previous

experience in a guest/customer facing environment

previous

experience of working night shifts would be beneficial

Positive and engaging with good interpersonal skills

Outstanding

organisational

and communication skills

The ability to

operate

across various functions supporting all areas of the house

Strong task and time management skills

Flexible with a flair for intuitive service

Comfortable with smart device and computer system technology

Excellent command of English both verbal and written (second language preferred but not essential)

The right to work in the UK

What's

in it for you as a

HouseMate

? Working among a team of passionate and caring individuals

Industry leading Benefits

package which includes

length

of

service

rewards

,

birthday

celebrations

, exclusive

Perkbox

discounts,

health

and financial

helpline,

Cycle to Work Scheme, Nursery Scheme Vouchers

The Other House

di

scounts

for food and drink in our Bar and Restaurant when dining

The Other House Friends and Family discounted rates when you book an overnight

stay.

Christmas and Summer Team Parties and social events through the year

Healthy and nutritious

staff meals

on

shift

Refer A Friend scheme of

up

to

£

700

per successful hire (dependent on role)

Departmental incentives to reward excellence

And so much more

A Full Description will be sent to all successful applicants

who

pass through

the

selection

process The Other House is proud to be an equal opportunity employer and is committed to diversity and inclusion in the workplace. We

seek

to recruit, develop, and

retain

the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as any other groups that could bring diverse perspectives to our business.

TPBN1_UKCT
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