Guest Service Associate

3 weeks ago


London, United Kingdom Happy Homes Full time

**About us**

We are Happy Homes, an experienced guest services company, managing accomodation across South East/East London. You can look forward to joining a fun, customer centric, lively team who showcase a passion for guest services.

We pride ourselves in our profesionalism when it comes to our guests. We aim to ensure that our guests feel safe and comfortable by providing them a home away from home.

We are looking for a friendly, driven and proactive individual to join our team.

Main responsibillities include but are not limited to the following:

- Welcoming Guests
- Inventory monitoring
- Supervision / Overseeing of whole guest service process
- Ad hoc duties as required by manager

Preferred skills:

- English Language
- Patience
- Rapport building
- Enthusiastic
- Driven
- Initiative
- Self starter
- Friendly/Bubbly character

**Responsibilities**:

- Provide excellent customer service to guests.
- Greet guests and respond to inquiries in a timely and friendly manner.
- Provide accurate information about the hotel services, facilities, and local attractions.
- Handle guest complaints in a professional manner.
- Process payments and handle cash transactions accurately.
- Maintain a clean and organized work area.

**Job Types**: Part-time, Freelance

Pay: £10.45 per hour

**Benefits**:

- Flexitime

Schedule:

- Flexitime

Supplemental pay types:

- Loyalty bonus
- Tips

Work Location: In person

Expected start date: 01/06/2023


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