Guest Service Associate
3 weeks ago
**About us**
We are Happy Homes, an experienced guest services company, managing accomodation across South East/East London. You can look forward to joining a fun, customer centric, lively team who showcase a passion for guest services.
We pride ourselves in our profesionalism when it comes to our guests. We aim to ensure that our guests feel safe and comfortable by providing them a home away from home.
We are looking for a friendly, driven and proactive individual to join our team.
Main responsibillities include but are not limited to the following:
- Welcoming Guests
- Inventory monitoring
- Supervision / Overseeing of whole guest service process
- Ad hoc duties as required by manager
Preferred skills:
- English Language
- Patience
- Rapport building
- Enthusiastic
- Driven
- Initiative
- Self starter
- Friendly/Bubbly character
**Responsibilities**:
- Provide excellent customer service to guests.
- Greet guests and respond to inquiries in a timely and friendly manner.
- Provide accurate information about the hotel services, facilities, and local attractions.
- Handle guest complaints in a professional manner.
- Process payments and handle cash transactions accurately.
- Maintain a clean and organized work area.
**Job Types**: Part-time, Freelance
Pay: £10.45 per hour
**Benefits**:
- Flexitime
Schedule:
- Flexitime
Supplemental pay types:
- Loyalty bonus
- Tips
Work Location: In person
Expected start date: 01/06/2023
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