Guest Services Ambassador

2 months ago

London, United Kingdom CBRE Full time

Posted- 15-Jun-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**Job Purpose**:
To provide exceptional customer service to ensure the highest possible standards to our clients and customers. This role provides a professional and engaging first point of contact for the visitors, client and building occupants. Positioned on level 1 event floor reception, the employee will have ownership of the reception desk and sitting area, cloakroom and will be assisting the events and guest services teams with admin tasks.

Posses a flexible attitude and be helpful and assist all service partners on level 1.

Flexible cover of reception according to events on the day.

**Key Tasks**:
Assisting with welcoming of guests, visitors and staff into clients head office and ensuring the guest journey is seamless

Guest registration

Preparation of security passes and name badges for groups and events

Manning the events registration desk as and when required

Building a strong relationship with the clients

Where required escorting VIP’s to client facing meeting space

Responsible for assisting clients when booking meeting room and events space in 10 Paternoster Square

Working with the clients events team and Executive Assistants to ensure all ensure all necessary documentation is completed and obtained in a timely manner and host understands requirements

Covering all Guest Services positions as and when required (Property Helpdesk / Reservations)

Knowledge, understanding and managing of the company’s Facilities Management helpdesk system to ensure any open tickets are followed up with the correct service partner and escalated where required.

Assisting with the cloakroom on the arrival and departure of event attendees.

Prepare name badges, making sure the event reception area is in perfect condition.

Welcoming all attendees and employees to the events floors, showing the attendees to their rooms. Have knowledge of the floor, location of rooms and daily schedule of events.

Assist with admin tasks (printing name badges, guest lists and any other admin jobs for the events and guest services teams).

Cover the desk on a rotation, being flexible and work around the events.

Success Measures

Success in this role will be measured through defined targets as follows:
Feedback from the client and guests

Receiving no complaints

**Education***

Hold academic passes with at least GCSE Maths and English or equivalent.

Higher educational qualifications to ‘A’ level or degree (or equivalent) (Desirable)

**Skills**

High end customer service background

IT Skills to achieve key tasks and give the business a sound reporting base.

Verbal communication skills

Formal training in the use of Excel, Word and presentation software packages (Desirable)

**Knowledge**

A basic understanding of business and customer-facing environments.

Understands the requirements of operating in a contract environment. (Desirable)

**Experience**

Been a part of a high-performing customer services team.

**Aptitude**

Customer focus skills with a passion for customer service.

Service-minded willing to go the extra mile

Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels

Self-motivated and ambitious

Results/ task orientated, with attention to detail and accuracy

Excellent time management and organisational skills

Commitment to continuous improvement

Ability to work as part of a team, as well as independently

Calm manner, able to work under pressure and with changing demands and priorities

Confidential and discrete approach

  • Guest Service Ambassador

    4 weeks ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking to welcome 2 high motivated, creative and enthusiastic Guest Service Ambassadors to the Rapport family in London.** This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on...

  • Guest Service Ambassador

    2 days ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking to welcome 2 high motivated, creative and enthusiastic Guest Service Ambassadors to the Rapport family in London.** This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on...

  • Guest Experience Ambassador

    1 month ago

    London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Guest Experience Ambassador

    3 hours ago

    London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Guest Service Ambassador

    2 weeks ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting a Guest Services Ambassador - Hospitality and Reception to join our team based at our prestigious client's offices in the heart of the City of London.** You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of...

  • Guest Experience Ambassador

    6 days ago

    London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Guest Service Ambassador

    3 days ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are hiring a Guest Service Ambassador **to provide excellent service to clients and customers and support with events when needed.** Our client provides a creative environment around us allowing everyone to be themselves, they are open to new ideas and suggestions to improve the business and operation and we encourage our team to share...

  • Guest Service Ambassador

    5 days ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are hiring a Guest Service Ambassador **to provide excellent service to clients and customers.** Our client is a global media, marketing, and corporate communications company where not a single day is the same! It is a fun and quirky environment and the building is based in the heart of London, at a ten minutes walk from London Bridge....

  • Hospitality and Guest Service Ambassador

    1 week ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting **Guest Services Ambassadors **to join our Rapport team at one of our prestigious client offices in **London**. **The role is a mix of Hospitality and Reception**. Our client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients,...

  • Guest Experience Ambassador Egls

    1 month ago

    London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Guest Service Ambassador

    1 week ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting a Guest Services Ambassador - Catering Specialist to join an award winning team based at our prestigious client's offices in the heart of the City of London.** This is the ideal role for someone who has an incredible ability to spark immediate Rapport with guests. You will be an integral part of a highly professional...

  • Guest Service Ambassador

    2 weeks ago

    London, United Kingdom Rapport Guest Services Full time

    Role Responsibility Your responsibilities will include to: Warmly greet all guests/ visitors with a smile, following agreed standards. Escort guests to required destination (if required), ensuring smooth transitions between team members at each stage of their journey. Always look for opportunities to develop our service and innovations. ...

  • Guest Service Supervisor

    4 days ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are looking for a Guest Services Supervisor to join the Rapport team at one of our key clients, based in the City of London. The client is one of the big four accountancy firms in the world. This is the ideal role for a dynamic individual who can manage and inspire a team. The successful individual will excel in creating an innovative...

  • Guest Services Receptionist

    2 days ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We have a Guest Services Receptionist vacancy, providing you with a great opportunity to work in a highly efficient, professional and friendly corporate reception team providing excellent customer service. The client is a financial institution with state of the art offices in Canary Wharf. Monday to Friday 40 hours a week with a very...

  • Guest Services Receptionist

    2 days ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We have a Guest Services Receptionist vacancy, providing you with a great opportunity to work in a highly efficient, professional and friendly corporate reception team providing excellent customer service. The client is a financial institution with state of the art offices in Canary Wharf. Monday to Friday 40 hours a week with a very...

  • Client Support Services Ambassador

    2 days ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are looking for a Client Support Services Ambassador to join our team at one of Rapport’s most prestigious contracts near Canary Wharf. The client is one of the Big Four leading audit and accounting firms, and you will play a crucial role in delivering award winning service to our clients and their guests, offering a one-stop-shop...

  • Client Support Services Ambassador

    2 days ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are looking for a Client Support Services Ambassador to join our team at one of Rapport’s most prestigious contracts near Canary Wharf. The client is one of the Big Four leading audit and accounting firms, and you will play a crucial role in delivering award winning service to our clients and their guests, offering a one-stop-shop...

  • Deputy Guest Services Manager

    1 month ago

    London, United Kingdom Rapport Guest Services Full time

    Role Responsibility In this role, you will be responsible for creating a thriving workplace and ensure your team are satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks Other responsibilities will include: Dealing with...

  • Deputy Guest Services Manager

    2 days ago

    London, United Kingdom Rapport Guest Services Full time

    Role Responsibility In this role, you will be responsible for creating a thriving workplace and ensure your team are satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks Other responsibilities will include: Dealing with...

  • Receptionist / Ambassador (40ra)

    2 days ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are extremely excited to be recruiting a brand new team of Receptionists/ Ambassadors to join our Rapport team, based at our new client’s offices in the City of London, **40 Leadenhall London.** The uniquely designed space is crafted for forward-thinking companies, people, and ideas. This is the ideal role for someone who has an...