Guest Services Manager

2 weeks ago


City of London, United Kingdom K.B.C. Associates Ltd Full time

**About the role**:
We have a new opportunity for an experienced Guest Services Manager to join our fantastic Front Office team. We are looking for a motivated, proactive and personable Guest Services Manager who understands exactly what it means to deliver a 5-star serviceand "weave stories that inspire". You will naturally engage with our guests, consistently providing a high-end guest service
- always aiming to achieve 100% guest satisfaction

Reporting to the Reception Manager, you will be responsible for overseeing all guest services operations from arrival to departure and post stay follow up if necessary. The Guest Services Manager is ultimately responsible for the smooth running of all guests’stay values are delivered throughout.

With strong leadership skills, the Guest Services Manager must lead his team to deliver the highest standards of service and lead by example. Training and developing the Front of house team is key to success.

By being innovative, the Guest Service Manager will seek ways to improve service scores (Trip Advisor, Revinate) and ensure highest standards of service across all departments.

Other duties include:

- Manage and swiftly resolve guest complaints.
- Liaise with guests, finding out their preferences and updating their Opera profiles.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel cash procedures
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the investigation of these, as required
- Attend appropriate training courses, when required, and assist with the team's training and development

**About you**:
To be considered for our role you must have:

- Previous managerial experience within a luxury hotel
- High level of IT proficiency including Opera
- Excellent leadership, interpersonal and communication skills
- Commitment to delivering a high level of customer service
- The ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations

In addition, you will be:

- Personable, naturally engaging and attentive with an eye for detail. It goes without saying that you will be passionate about providing exceptional guest service.


  • Guest Service Agent

    3 weeks ago


    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Service Agent

    5 days ago


    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** #LI-IV1 Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of...

  • Deputy Guest Services Manager

    Found in: Talent UK C2 - 2 weeks ago


    London, United Kingdom Rapport Guest Services Full time

    Role Responsibility In this role, you will be responsible for creating a thriving workplace and ensure your team are satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks Other responsibilities will include: Dealing with...


  • London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...


  • London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? **About Meliá White House Hotel NW1 3UP** Meliá White House is a modern and elegantly...


  • London, United Kingdom in Newbury Full time

    13 Guest services manager jobs in Teddington Guest Services Manager Teddington, London The Lensbury Posted today Guest Services Manager Teddington, London The Lensbury Posted today About us Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155...


  • London, United Kingdom Hotel Saint Full time

    We are seeking to hire Guest Service Manager to join our team in the City of London. The ideal candidate will be someone who is upbeat and positive who encourages the teams performance, who will steer the team their shift to ensure the hotel operates as smooth as possible to offer the overall care, hospitality, and service given to our customers throughout...

  • Guest Services Manager

    Found in: Jooble UK C2 - 2 weeks ago


    London, United Kingdom Hotel Saint Full time

    We are seeking to hire Guest Service Manager to join our team in the City of London. The ideal candidate will be someone who is upbeat and positive who encourages the teams performance, who will steer the team their shift to ensure the hotel operates as smooth as possible to offer the overall care, hospitality, and service given to our customers throughout...

  • Guest Services Manager

    Found in: beBee S GB - 2 weeks ago


    London, United Kingdom Hotel Saint Full time

    We are seeking to hire Guest Service Manager to join our team in the City of London. The ideal candidate will be someone who is upbeat and positive who encourages the teams performance, who will steer the team their shift to ensure the hotel operates as smooth as possible to offer the overall care, hospitality, and service given to our customers throughout...


  • London, United Kingdom in Newbury Full time

    13 Guest services manager jobs in Teddington Guest Services Manager Guest Services Manager Teddington, London The Lensbury Posted today About us Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and ... Read more ...


  • Bembridge, Isle of Wight, United Kingdom Away Resorts Full time

    Guest Services Manager Contract:40 Hours; Permanent We need you to lead, manage and motivate a team of Guest Services Assistants to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. Managing a team of holiday heroes and reporting to the Guest...


  • London, United Kingdom Alchemy Global Talent Solutions Full time

    We are working with a leading global hospitality provider who require a Guest Services Coordinator due to company growth. **Responsibilities**: - Work with other Guest Services Coordinator to create, maintain, and deliver high end guest services - Adopt the internal communication program used to create open liaison with guests - Assist Account Managers...


  • London, United Kingdom ISS Facility Services Full time

    **Guest Service Receptionist** **London** Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed! Join the dynamic team at ISS and become a key player in creating amazing spaces where work, innovation, and generosity thrive. As a Guest...


  • London, United Kingdom The Rathbone Hotel Full time

    **Position** Guest Service Assistant **Scope of Work** To maintain high standards within the Front Office department as defined by the department’s Operating Standards To ensure guests’ needs are met and exceeded in a professional and friendly manner, ensuring total guest satisfaction. **Report To** Reception Manager and Duty Manager **Main...

  • Guest Service Agent

    14 hours ago


    London, United Kingdom The Manor Park Hotel Full time

    The Manor Park Hotel is a new 59-bedroom hotel with state-of-the-art technology combined with large comfortable rooms, breakfast area and communal spaces. We are looking for friendly hospitality focused Guest Services Agent / Duty Manager to help and ensure our guests looked after at all times and be that smiling face that greets our guests. Daily tasks...

  • Night Guest Service Manager

    Found in: Talent UK C2 - 6 days ago


    London, United Kingdom Zedwell Full time

    Are you a forward thinker who dares to dream and wants to be part of a team that creates unique, unforgettable experiences? If the answer is yes, then we want to hear from you.We are a passionate and creative company looking to bring innovation into to our real estate, hotels, and other parts of our business. If your next role involves drive and passion for...

  • Guest Service Agent

    1 week ago


    London, United Kingdom Melia White House Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House** Or **Meliá London Kensington** About Meliá White House Hotel NW1 3UP Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park,...

  • Corporate Receptionist

    Found in: Talent UK C2 - 2 weeks ago


    London, United Kingdom Rapport Guest Services Full time

    Role Responsibility Responsibilities will include, but not limited to: Welcoming guests and ensuring a seamless and personal guest journey Acting upon all requests that guests might have in an efficient, friendly and timely manner Assisting the building manager and pro-actively participate in any events at reception area Building relationships...

  • Guest Services Host

    2 weeks ago


    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Guest Services Host** **REPORTING TO: Guest Services Supervisor** **LOCATION: London Designer Outlet - Wembley** **CONTRACT: Permanent** **HOURS: 16 hours per week** **SHIFT PATTERN: 2 working days out of 7 - (8 hours Shifts)** **PAY RATE: £12.24 per hour** **ROLE OVERVIEW AND PURPOSE** We are looking for a...

  • Guest Service Agent

    Found in: Talent UK C2 - 2 weeks ago


    London, United Kingdom TheSqua.re Full time

    Job SummaryTheSqua,re are a leading serviced apartment company operating in central London and are looking for keen, enthusiastic candidates to join our team. This role is client facing, and you will be working in various central locations around London.We are undergoing major growth and if you feel you want to be a part of that, please get in touch!Duties...