Guest Services Manager
4 weeks ago
About us
Hotel Saint is a new kind of hotel, one thats modern, smart, and attentive. All the essentials, simplified. Great hospitality, uncomplicated. Were 267 rooms of contemporary, understated style. Where everything we do is done exceptionally well, with great care and precision. Everything is always just right. Youll find us on Aldgate High Street in The City, right next to the Aldgate Underground station.
This is a full-time position and is based on-site at the hotel.
Position: Guest Service Manager
Responsibilities
Consider guest experience and satisfaction in everything you and the team do to deliver an outstanding experience, take your time to understand, engage and recognise our guests;
Ensure guests are met professionally whilst standards of reception operations being met at all times;
Direct and oversee Front of House operations ensure guest satisfaction and safety;
Assist with reception and concierge duties as needed.
Ensure the successful and precise completion of the checklists.
Assist with all hotel operations including other departments whenever required;
Manage and monitor activities of the team, making sure that they adhere to the standards of excellence and follow company procedures and standards at all times;
Maintain high morale and productivity of the team as well as good cooperation and communication between the departments;
Manage all manpower during shift to maximise and make sure all duties are completed timely and efficiently;
Ensure compliance with all financial, privacy, data security and H&S procedures.
Requirements
Knowledge of Opera PMS Systems
Experience in a similar environment
Eager to learn
Flexible with working shift pattern requirements
Ability to work 12 hours shift patterns on 4 days on 4 days off or similar, day or night
Benefits
Discounts in Highgate Hotels worldwide
Private pension
Employee Assistance Program available
Complimentary meals on duty
Career development opportunities
TPBN1_UKCT
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