Guest Service Manager

2 weeks ago


London, United Kingdom Arora Group Full time

We are looking for a Guest Services Manager who will represent our brand by delivering and exceeding our guest expectations.
As a Guest Servcies Manager, you are responsible for ensuring that on all occasions guests are completely satisfied with their stay and that the services they receive meets or exceed their expectations.
Previous experience as a Guest Services Manager or Reception Supervisor in a hotel would be beneficial but not essential
Your passion will be to wow our guest with amazing service and maintains contact with VIP's and regular guests during their stay
You will be obsessed about brand standards and genuinely care about guest experience before, during and after their stay
Our Guest Services Manager receive some excellent Company benefits:
A competitive salary
28 days paid holiday with an extra 5 days, following 5 years' service
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


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