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Deputy Client Services Manager

9 months ago

London, United Kingdom Rapport Guest Services Full time

Role Responsibility

Ensure adherence to operational and service standards from the whole team Promote accountability from the whole team Hands on approach within daily operation and managing team's performance Leading and managing various projects for the clients Encouraging and promoting team engagement Ability to build excellent rapport with clients and colleagues alike Handling customer escalated complaints and resolving issues Support additional training and coaching as needed to ensure everyone is performing their job properly Being primary liaison for other in house service providers Deputies for the Client Services Manager in their absence

The Ideal Candidate

Strong people management skills Customer service drive with outstanding communication skills Excellent problem-solving and multitasking skills Always strive to improve with innovation and creativity A strong sense of responsibility and a professional presentation Strong IT skills including PowerPoint presentations and preparing of statistics