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Key Account Administrator

7 months ago

Didcot, United Kingdom SMS Environmental Ltd Full time

**Salary: £22,000 - £26,000 per annum**

**Location: Harwell Science & Innovation Park, near Didcot.**

**With 20 years of leading industry experience, SMS Environmental Ltd provides vital water hygiene services to domestic and commercial sectors throughout the UK.**

Due to exciting business growth and securement of new business contracts, we are expanding our Account Management team and now hiring for an Account Manager Assistant, to join our positive, caring, and ambitious Account Management team in our Head Office, Harwell Science Park.

Here you will partner with our experienced Account Manager to deliver high quality administrative, coordination and client focused support, working collaboratively with clients and our wider account management team to ensure success across all our service points; delivering the highest customer satisfaction. Our role offers the opportunity to be at the forefront of active customer management and effective contract support; offering further career progression within Account Management.

**Your exciting new role will deliver**:

- Contract, project, and administrative support to Account Manager(s)
- Generate accurate quotes and correspondence for company contracts
- Accurately generate data requests and tasks from client requirements
- Create Excel, data, and numeric reports / tasks for invoicing
- Build key relations with purchasing team, ordering parts and equipment for contract requirements
- Input and maintain accurate data information within internal database, Opuz
- Provide articulate and informative customer service, with support of Account Manager
- Source, obtain quotes, process, and manage Subcontractor relationships
- Conduct client contract reviews, renewals, reports, and communications with Account Managers
- Attend virtual and in person client meetings; taking meeting minutes, creating reports and documentation
- Administrative support to Account Management team using MS Office and Databases

**Your experience and career history**:
Our Account Management team are at the forefront of excelled customer service to our clients, and your role will play an integral part in the smooth deliver of high-quality SMS services to our clients. You will be a customer focused individual, used to delivering high quality administration and data to precise customer needs, within a fast-paced environment.

**Essential**:

- Previous administration, contract co-ordination or financial administration experience
- Evidence of processing administrative documents and reporting to high standards
- Career history of attention to detail and working with financial quotations
- Prior experience using MS Office (Word, Excel) and / or Google Applications
- Excellent standard of written and spoken English, able to articulate complex information in a clear, concise manner
- Ability to work to deadlines and curiosity to keep learning and ask questions
- Flexibility to travel UK wide occasionally for client meetings
- Full UK driving licence

**Desirable**:

- Experience within a customer facing role, managing client expectations
- Prior career history in water hygiene, legionella, or water treatment industries

Applicants must be able to provide evidence of their Right to Work in the UK.

All roles at SMS require a DBS check; SMS Environmental will cover the cost of this if you do not already hold a valid DBS certificate.

**Background on SMS**:
For more than 22 years, SMS Environmental has been one of the leading water hygiene service providers throughout the UK, ensuring the public are protected from infectious diseases that can be carried through water systems. We provide essential services to an array of domestic and commercial clients including water testing, risk assessments, air sampling and air conditioning maintenance.

Our extensive skills and expertise in infection control and systems management have given us a key opportunity to drive the design and standardisation of Water Treatment education and training used throughout the industry today. We work closely with City & Guilds, CIBSE (CPD) Accreditation Board and UKAS to create, review and enhance modern water hygiene training course contents, materials, and assessments to ensure they are fit for purpose and set high standards for the whole sector to aspire to.

All SMS employees are trained to the highest standard using a range of in-house training and external learning programmes that are accredited by City & Guilds. SMS Environmental has been awarded the Investors in People accreditation since 2011 and we continue to invest in our employees by supporting individuals to achieve their next step within their career.

SMS Environmental employs over 190 people from water treatment engineers and plumbers to office staff across our 4 nationwide offices based in Harwell (South Oxfordshire), Derby, Cardiff, and Glasgow.

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Discounted or f