Key Account Support Administrator

3 weeks ago

Didcot, United Kingdom Auto 4 Ltd Full time

Auto4 specialises in the supply of tyre equipment and consumable products to the tyre industry, whether that be car, commercial or earthmover.

We are seeking a highly motivated and detail-oriented individual to join our team as an Key Account Support Administrator. This role will provide administrative support to our key accounts. This is a full-time position with opportunities for growth and development.

Reporting into the Key Account Director you will be doing the following:

- Ensuring our key customer accounts are provided with an exceptional level of service and support.
- Monitor orders and backorders and liaising with warehouse and purchasing to ensure these are actioned promptly.
- Liaising with main contacts and responding to queries in timely manner to strengthen, enduring relationships with our key accounts.
- Identifying issues and resolving them quickly, make others aware of the issues and potential solutions.
- Responding to queries/requests of key accounts, highlighting to Key Account Director where required and implementing changes where and when necessary.
- Updating B2B, website and emerging digital technologies. Ensuring all accurately reflect business and customer requirements, are up to date and represent the company in a professional way.
- Supporting Key Account Director with marketing materials and requirements required for social media and marketing of mailchimp promotions.
- Supporting key accounts who require marketing materials, and monthly sales promotions
- Continually supporting key accounts and liaising with other departments to ensure returns/warranties, backorders and service requirements are actioned in timely manner.
- Ensuring accurate records of key accounts is kept up to date, contacts, logins, approvers, budgets, pricing, van kit data.
- Processing key account orders that are outside of the B2B where approved and necessary.
- Ensuring invoices are actioned in the appropriate manner for key accounts.
- Any other duties required to ensure our key accounts are fully supported.

The role is site based working 08.30am-5:00pm Monday - Friday from our Didcot office.

**Benefits**:

- Onsite Parking
- Pension Scheme
- Annual Leave

**Job Types**: Full-time, Permanent

Pay: Up to £29,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Work Location: In person

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