Customer Service Administrator

2 days ago


Didcot, United Kingdom People First Full time

**Ref: 21167**

**Your New Job Title**: Customer Service Administrator (2nd European language Required)

**The Skills You Need**: Fluent in English and European language. Solid administration skills.

**Your New Salary**: To £23k depending on experience

**Reporting to**: Customer Services Team Leader

**Location**: Didcot, Oxfordshire (hybrid working options)

**Status**:Permanent

**Hours**:37.5 Hours per week

**What You Will Do**:
Primary responsibility for supporting the Customer Service Department. Providing administrative and system support to the team who provide customer service support to librarian and business customers across Europe. As our client deals with customers fromacross Europe, European language is required.
- Supporting a team of Customer Service Account Managers in administrative tasks such as.
- Communicate in a professional and courteous manner information regarding customer account and service matters to Sales, Operations, and other stakeholders.
- Work collaboratively with cross functional operating teams to solve problems and to prevent customer errors.
- Respond to customer requests quickly, accurately and meticulously in a professional and courteous manner.
- Troubleshoot digital and print acquisition issues and related technical services such as cataloging records and electronic invoicing.
- Proactively monitor and manage customer live orders communicating delays and working closely with the purchasing team to manage orders in progress.
- Take on projects on an ad hoc basis.
- Processing orders
- Processing credits
- Updating account details
- Managing customer claims
- Producing sales report data

**TheSkillsYou Need to Succeed**:

- Fluent in English and 2nd European language (oral and written)
- Excellent knowledge and experience of Microsoft Applications (Outlook, Word, Excel and Access) is essential.
- Experience in working in order management systems and CRM systems is preferred.
- Ability to prioritise work and meet deadlines.
- A strong analytical and technical understanding.

Please follow us on Linkedin: people-first-team-china



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