Business Process Specialist

3 months ago

London, United Kingdom Data Communications Company Full time

**The role**:
**Business Process Specialist**

**Manchester, or London (Main Locations); and Nottingham**

**Hybrid Working Model**

**Competitive Salary plus Benefits**

After the rapid growth of DCC over the last 8 years, the internal processes and have failed to keep pace with the increasing demands of the organisation. To strengthen DCC and ensure it is fit for the future, the Business Accuracy Programme is transforming the way DCC operates. This will lead to simpler and leaner governance, better and more accurate forecasting, robust systems, processes and reporting, which will deliver greater control and certainty of delivery for our customers.

To successfully deliver the Programme we are reengineering complex internal processes which span the Finance, Commercial and Portfolio areas of the business

**What you'll be doing**:

- Lead business process workshops to develop end-to-end cross functional business processes, including inputs and outputs for the process.
- Analysing current process and data, defining revised / new improved processes.
- Preparation of process flow diagrams from high level processes, down to detailed work instruction level.
- Processes cognisant of systems, data and manual activity. Also definition of control points, SLA’s and owners identified.
- Application of process efficiency experience to ensure an optimal process is produced.
- Ensuring process fits into overall e2e DCC process.
- Support organisational events as required to drive business adoption and ensure our people embrace the change
- Respond promptly to colleague feedback.
- 5 + years experience in process design engineering, with experience of Finance and Commercial processes desired.
- Proven experience and use of process methodologies (Lean, Six Sigma etc) and associated tools (MS Visio and SharePoint).
- Excellent interpersonal skills, able to work as part of a multi disciplined team with multiple parties involved.
- Excellent written skills to ensure processes are fully and accurately documented.
- The ability to proactively build relationships and build trust from stakeholders.
- To rapidly consume and interpret high volumes of complex data.
- A commitment to delivering good quality outputs.
- Well organised and able to balance multiple deadlines and priorities. Able to work at pace in a pressurised environment.
- Capable of rapidly assimilating complex policy or technical detail and then explaining this clearly to lay audiences.

**About the DCC**:
At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want - we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

**Company benefits**:
The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

Join the DCC and discover the power of you.

**What to do now?**

**Capita Opportunity Statement**:

- The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.

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