Business Process Specialist

3 months ago

London, United Kingdom Associated British Ports Full time

We’re the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year.

It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future.

We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.

**The Role: Business Process Specialist**

**Purpose**:
The Business Process Specialist is responsible for working across the business to simplify and standardise end-to-end business processes.

Collaborating with business-wide stakeholders they will play a pivotal role in leading end to end process reviews, ensuring improvement opportunities are quantified to support prioritisation and redesigning processes to enhance productivity and drive value for ABP and its customer’s.

As part of a newly established business-wide function the Business Process Specialist will be a champion for change and collaboration, working with a wide range of stakeholders across ABP to define and design process improvements. Through positive engagement and results they will deliver process expertise and demonstrate value, helping to build a credible new business capability.

**Accountabilities**:
Working closely with the Head of Business Process Improvement to:

- Lead end-to-end process improvement projects
- Define and agree the approach, scope and deliverables of each review working closely with the relevant process owner and leadership team members
- Manage business process improvement activities with internal stakeholders and facilitate cross functional workshops as required
- Measure process performance through data analysis, quantifying the opportunity to support business prioritisation
- Map and evaluate existing business processes
- Re/Design efficient end-to-end processes using process improvement methodology (Lean) concepts to identify and remove waste, along with supporting roles and controls
- Analyse costs and benefits of proposed changes to the business process to determine their overall impact on the organisation
- Engage with stakeholders to ensure that they are kept up to date and that they are bought into the change process, working closely with the Change Manager
- Monitor implemented changes to business processes and measure benefits realisation
- Guide and manage the work of Business Process Analysts assigned to improvement reviews
- Design, implement and monitor process performance goals and measures
- Prepare and deliver progress and management reporting as required

Work with other Business Process Specialists ensuring cross functional process issues are understood collectively, as well as communicating changes to process impacting outside their process scope.

**Skills, Experience & Qualifications**

**Essential**:

- Lean Six Sigma Green Belt or similar
- Good understanding of project delivery methodologies (e.g. Prince, Agile & Scrum)
- Excellent stakeholder skills and experience of effectively engaging to drive change
- Substantial practical business experience with proven background in delivering value through process standardisation and optimisation
- Ability to assess process performance and promote data-led decision making
- Experience of deriving business case for change and effective tracking of benefits demonstrating value to the business.

**Qualities & attributes**
- Strong customer service orientation
- Highly organised and able to manage competing priorities
- Excellent communication, engagement, facilitation and influencing skills
- Positive curiosity with a problem-solving mind-set
- Innovative, analytic and design thinking capability
- Hands on approach and self-motivated with the desire to succeed as a team

**Ideal**
- Ability to coach and mentor process improvement methodologies
- Experience working within a SAP solution environment

**Additional Information**:
When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.
Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.

**Salary**: Up to £65,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- London, WC2E 9ES: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Lean Six Sigma Green Belt or similar

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