Business Process Support Specialist
2 months ago
**Job Summary**
The Business Tech Support Specialist is a pivotal member of the Data & Info Tech organizations and will operate as the main point of contact for Sales, Partners, and Customer Success employees.
**Key Responsibilities**
- Act as a primary point of contact for sales, customer success, and partners.
- Resolve/elevate all internal system-related issues, such as Salesforce.
- Create processes/policies where applicable.
- Challenge every ad-hoc solution, and pursue the relevant teams to implement permanent solutions.
- Adhere to the team's KPIs, from SLOs to all quality of work measurements.
- Business acumen and understanding of the selling process.
- Excellent communication skills in English (written and verbal).
- Effectively work with cross-functional remote and local teams.
- SalesForce knowledge - Advantage.
- B.Sc in Industrial Engineering or a similar field - Advantage.
**About the Team**
The Information Systems and Data Organization aims to empower Monday's employees to perform at their best in their core professions.
**Our Focus**
- Support business processes effectively.
- Support our information systems.
- Ensure our technology infrastructure is optimized.
- Provide insights into our data in order to make informed decisions.
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