Business Process Support Specialist

2 months ago


London, Greater London, United Kingdom monday Full time
Business Tech Support Specialist

**Job Summary**

The Business Tech Support Specialist is a pivotal member of the Data & Info Tech organizations and will operate as the main point of contact for Sales, Partners, and Customer Success employees.

**Key Responsibilities**

  • Act as a primary point of contact for sales, customer success, and partners.
  • Resolve/elevate all internal system-related issues, such as Salesforce.
  • Create processes/policies where applicable.
  • Challenge every ad-hoc solution, and pursue the relevant teams to implement permanent solutions.
  • Adhere to the team's KPIs, from SLOs to all quality of work measurements.
  • Business acumen and understanding of the selling process.
  • Excellent communication skills in English (written and verbal).
  • Effectively work with cross-functional remote and local teams.
  • SalesForce knowledge - Advantage.
  • B.Sc in Industrial Engineering or a similar field - Advantage.

**About the Team**

The Information Systems and Data Organization aims to empower Monday's employees to perform at their best in their core professions.

**Our Focus**

  • Support business processes effectively.
  • Support our information systems.
  • Ensure our technology infrastructure is optimized.
  • Provide insights into our data in order to make informed decisions.


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