Insurance Business Support Specialist
4 weeks ago
At Sequel Business Solutions Ltd, we are seeking an experienced Insurance Business Support Specialist to join our team. As a key member of our operations team, you will play a critical role in delivering high-quality support services to our clients.
Key Responsibilities:- Collect and analyze client requirements for incidents and service requests using IT Service Management tooling.
- Escalate and engage with Technical Support, development, and service delivery management teams as needed.
- Develop and maintain strong knowledge of our business processes and associated products to support clients in delivering their business processes.
- Enhance product knowledge and help centre articles to support both business and technical understanding.
- Prioritize issues according to business impact and workload, and escalate within the Business Support team as needed.
- Manage time optimally to ensure contract service level agreements and client expectations are met.
- Attend regular client meetings and engage with key stakeholders in projects and client support teams.
- Provide basic levels of training as needed internally and externally.
- Visit client offices and work remotely alongside clients as needed.
- Participate in Service transition, ensuring readiness for projects moving to BAU.
- Raise any risks with senior management or via standard process.
- Ensure client data is secure and properly managed.
- Manage client relationships and negotiate contractual agreements without support.
- Be self-sufficient in managing all-sized client relationships.
- Understand and experience the software delivery lifecycle, with experience in one or more functional roles.
- Experience in configuring and using Salesforce to manage client relationships and pipeline.
At Sequel Business Solutions Ltd, we have a reputation as a market leader in the provision of software to the global insurance industry. We offer exciting career opportunities in insurance-led technology.
We empower communities and businesses to make better decisions on risk, faster.
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