Business Process Optimization Specialist

6 days ago

London, Greater London, United Kingdom Mphasis Full time
About the Role

Mphasis is seeking a highly skilled Business Process Specialist to join our team. As a Business Process Specialist, you will play a critical role in evaluating and improving business processes, specifically related to the Software Development Lifecycle / Solution Delivery Lifecycle.

Key Responsibilities
  • Evaluate and improve business processes to identify and understand inefficiencies.
  • Partner with stakeholders to create solutions to maximize efficiency.
  • Develop and lead initiatives related to process documentation and improvement.
  • Deliver operational process improvements and develop standard functional processes on a common platform.
  • Manage relationships with business customers and lead global cross-functional teams.
  • Optimize productivity by designing, implementing, and testing new processes and workflows.
  • Communicate findings and proposals to management and key stakeholders.
  • Provide regular reports on service performance and achievements.
Requirements
  • 5+ years of hands-on strategy experience in leading process improvement efforts.
  • 5+ years of experience developing/leading initiatives related to process documentation and improvement.
  • Experience of developing standard functional processes on a common platform.
  • 5+ years in a management or specialist role interacting with technical and client teams.
  • Project Management experience preferably in a demanding, fast-paced Fortune 500 Global organization.
  • Strong knowledge of Process and Service Level Management and experience in delivering improvements to these processes.
  • Lean or Six Sigma Certification (Preferred).
Technical Skills
  • Partner with Process Owners, Global Shared Service teams, IT Business Units to assess existing IT processes and workflows.
  • Optimizes productivity by designing, implementing, and testing new processes and workflows.
  • Provides thorough instructions for successful implementation of process changes.
  • Tracks metrics to discover areas for improvement and monitor upgrades.
  • Communicates findings and proposals to management and key stakeholders.
  • Provide regular reports on service performance and achievements.
Process Skills
  • Must be a detail-oriented, analytical, and an independent thinker.
  • Must be comfortable interacting with technical teams and have the ability to distill complex technical issues into understandable issues for senior executives.
  • Must be comfortable interacting with and presenting to C-suite executives.
  • Excellent interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractors.
  • Strong Customer service skills.
  • Expertise in formal process documentation methods and technologies (Visio, BPMN, authoring Standard Operating Procedures).

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