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HR & Payroll Coordinator

2 months ago

Northampton, United Kingdom IN'n'OUT Autocentres Full time

**In’N’Out Autocentres** are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.

Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care.

An exciting and unique opportunity has arisen for a HR & Payroll Coordinator to join our national business, based at our Support Centre in Brackmills.

Joining this established business, you will assist in supporting almost 200 employees across our Support Centre and UK operations, coordinating information for the monthly payroll and employee benefits to our outsourced provider whilst also providing daily HR administration support.

Reporting to the Group Operations Manager, the ideal person for this role will have a good understanding of payroll and HR processes, will be able to display strong attention to detail and have a passion for continuous improvement.

You will act as the first point of contact for our colleagues staff in order to oversee and coordinate operational and transactional HR requirements. Additionally, you will assist with the onboarding of new employees and be the first point of contact for any HR or payroll related enquiries, providing guidance and general advice.

To be considered for this role you will:

- Be a capable and confident HR Assistant/Coordinator, with experience in a fast paced environment (blue collar would be ideal).
- Have an understanding of end-to-end HR processes and procedures.
- Possess the ability to identify and resolve potential problems or issues and take necessary actions to prevent them from developing.
- Display a proven ability to plan and prioritise a busy workload and meet agreed targets/deadlines.
- Be able to manage multiple internal customer requirements simultaneously.
- Work at pace with a high level of attention to detail;
- Possess excellent communication and IT skills.

**About The Role**

**Core HR/Payroll Duties**
- To maintain and update electronic personnel record systems containing all employment-related information including absence, holidays, starters and leavers, benefits etc.
- To administer employee starter and leaver processes as appropriate including producing letters and ensuring payroll data is provided to our payroll bureau.
- To prepare any letters or contracts for any changes to employee terms and conditions e.g. flexible working/change of hours/change of location as appropriate
- To handle maternity, paternity, adoption, shared parental leave and parental leave administration where appropriate, and liaise with the payroll provider to ensure correct payments are processed.
- To support the implementation of HR systems or databases; to enter data and maintain these accordingly.
- To handle initial contact into the HR department, signposting onwards as appropriate.
- Escalate issues of concern to the appropriate member of the Senior Leadership Team.
- To respond to general queries from managers and employees, signposting them to the appropriate policies and procedures.
- Undertaking all required pre-employment check administration.

**Required Criteria**

**Skills Needed**

**About The Company**

Servicing Made Simple

We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.

100% Commitment to Customer Service

The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.

Manufacturer approved parts

We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.

Trained and Qualified Technicians

All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.

**Company Culture**

Expert Advice

We will never carry out any additional or unauthorised work to your vehicle. Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.

We are a Which? Trusted Trader

Wi-Fi, Coffee, Comfortable Sofas

Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.

75% Repeat Customers

IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive f