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Customer Support Administrator

4 months ago

Tewkesbury, United Kingdom QPR Solutions Recruitment Full time

We are recruiting on behalf of our prestigious client based in Tewkesbury.

The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned maintenance and Ad Hoc installation work for the DWP project.

**Responsibilities**:

- Schedule engineers to callouts
- Process callout completion information and ensure that in-house systems are updated
- Monitor calls and queries
- Update daily reports with call status to monitor for KPI

**Skills and Knowlege**:

- Fluent in written and spoken English
- Self-motivated and confident
- Knowledge of Service Centre System would be highly desirable but not essential
- A high standard of computer literacy

**Perks**:

- Hybrid working
- Free onsite parking
- 25 days annual leave + Bank Holidays
- Pension/ Life insurance - perks and work scheme

**Monday to Friday**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: One location