Customer Support Administrator
4 months ago
The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad-Hoc installation work. The role will be full time (40 hours a week) and on a permanent contract.
**What you will be doing**
Schedule Engineers to callouts quickly and in line with contractual KPI and NSI requirements and to maximise productivity.
Process callout completion information and ensure that in house systems are updated with all the relevant information within a defined timeframe.
Update daily reports with call status to monito for KPI.
Monitor calls that have not been completed within the first visit (Relogs) and ensure that follow up actions are completed as quickly as possible to speed up call resolution.
Organise Ad-Hoc Installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area.
**What we’re looking for**
Experience within a similar role
A high standard of computer literacy & understanding of commonly used office packages.
Ability to prioritise and work on own initiative.
Self-motivated & confident
Knowledge of Service Centre System would be highly desirable.
**Job Types**: Full-time, Permanent
**Salary**: £23,500.00 per year
**Benefits**:
- Employee discount
- Free parking
- On-site parking
- Work from home
Schedule:
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Tewkesbury, GL20 8UQ
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