Customer Support Administrator

6 months ago


Tewkesbury, United Kingdom G4S Full time

Location: Tewkesbury, United Kingdom | Salary: Up to 23860 | Posted: 23 Dec 2021 | Business Unit: UK Secure Solutions | Region / Division: UK & Ireland | Contracted Hours: Full-time | Employee Status: Permanent | Reference: 10684
- The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work work for the DWP project. This role will be full-time (40 hours a week) and on a permanent contract.

**What will you be doing**
- Schedule engineers to callouts quickly and in line with
- contractual KPI and NSI requirements and to maximise productivity
- Process callout completion information and ensure that in house systems are updated with all of the relevant information within a defined timeframe.
- Update daily reports with call status to monitor for KPI
- Monitor calls that have not been completed within the first visit
- (Relogs) and ensure that follow up actions are completed as quickly as possible to speed up call resolution.
- Organise Ad-Hoc installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area.

**What we're looking for**
- Experience within a similar role.
- A high standard of computer literacy &understanding of commonly used office packages.
- Ability to prioritise and work on own initiative.
- Self-motivated & confident
- Knowledge of Service Centre System would be highly desirable

**Benefits of working for G4S**
- Salary of up to £23,860.64
- Free Parking - 25 days Annual Leave (plus bank holidays) - Pension / Life Assurance
- Perks at Work Scheme
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme



  • Tewkesbury, United Kingdom G4S Full time

    The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work.What you will be doing Maintain accurate information on the contracts database.Schedule activities in line with contractual and NSI requirements...


  • Tewkesbury, United Kingdom Moston Consultants Full time

    The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad-Hoc installation work. The role will be full time (40 hours a week) and on a permanent contract. **What you will be doing** Schedule Engineers to callouts quickly and in...


  • Tewkesbury, United Kingdom JUICE RECRUITMENT Full time

    Juice Cheltenham are currently recruiting for a Customer Service Administrator to support there growing friendly team **Key Responsibilities**: - Process appropriate documentation for all customers - Office duties - Effectively utilise the database and Microsoft Office software packages including Word, Excel, Outlook etc. to support administrative...


  • Tewkesbury, United Kingdom Moog Inc. Full time

    Join Our Talent Community Achieve remarkable things for our customers, for the company and for each other. Experience job satisfaction in a performance culture that empowers and inspires. Enjoy the challenge of creating things that the rest of the world only dreamed of Moog culture is fundamentally about respect. **Job Summary** Moog is looking for a...


  • Tewkesbury, United Kingdom Recruitment Helpline Full time

    Customer Service Administrator - TewkesburyJob descriptionOpportunity to join a growing company that’s over 40 years old.Role will be to work as part of our Customer Service Team in a busy office environment handling customer enquiry via telephone and email, and liaising with our Field Service engineers.Essential to the role - Excellent communication...


  • Tewkesbury, United Kingdom Recruitment Helpline Full time

    Customer Service Administrator - Tewkesbury Job description Opportunity to join a growing company that’s over 40 years old. Role will be to work as part of our Customer Service Team in a busy office environment handling customer enquiry via telephone and email, and liaising with our Field Service engineers. Essential to the role - Excellent...


  • Tewkesbury, United Kingdom CV-Library Full time

    Customer Service Administrator - Tewkesbury Job description Opportunity to join a growing company that’s over 40 years old. Role will be to work as part of our Customer Service Team in a busy office environment handling customer enquiry via telephone and email, and liaising with our Field Service engineers. Essential to the role - Excellent...


  • Tewkesbury, Gloucestershire, United Kingdom Barchester Healthcare Full time

    We are seeking a highly motivated and organized individual to join our team as a Customer Service and Administration Role. This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and administrative support.About the PositionYour key responsibilities will include:Answering phone calls and...


  • Tewkesbury, United Kingdom Metcalfe Farms Haulage Ltd Full time

    An exciting opportunity has arisen to join the team at Metcalfe Farms in the role of administrator and customer service advisor based at the company’s Office in Tewkesbury. Duties and responsibilities include: **Main Responsibilities** - Answer phone calls and deal with customer orders - Inputting of data - Be willing to learn new tasks and improve...


  • Tewkesbury, Gloucestershire, United Kingdom RE People Full time

    Job Opportunity: Experienced Administrator (Permanent Position)Our client is seeking a skilled Administrator to join their team on a permanent basis.This role offers flexible working hours and requires an enthusiastic, self-motivated individual with strong organizational skills and a professional telephone manner.Key Responsibilities:Answering incoming calls...


  • Tewkesbury, United Kingdom Recruitment Helpline Ltd Full time

    Customer Service Administrator - Tewkesbury Job description Opportunity to join a growing company thats over 40 years old. Role will be to work as part of our Customer Service Team in a busy office environment handling customer enquiry via telephone and email, and liaising with our Field Service engineers. Essential to the role - Excellent communication...


  • Tewkesbury, United Kingdom Markerstudy Group Full time

    Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies and we put innovation at the heart of our busines. We currently have exciting opportunity for a Customer Service Administrator to be based at our Tewkesbury service centre! Your official role title would be Deployment Centre Agent and you would be...


  • Tewkesbury, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **QAD 1496/0911** Role: **Customer Engagement Administrator** Contract Length: **Anticipated 5 months** **Location**: **Hybrid working - Tewkesbury - expectation to the office 5 days per week at the beginning and 2 days per week once trained. Flexible.** Pay Rate: Our client is looking to hire a Customer Engagement...


  • Tewkesbury, Gloucestershire, United Kingdom Recruitment Helpline Ltd Full time

    Customer Service Administrator - TewkesburyRead on for a unique opportunity to work in a fast-paced office environment with Recruitment Helpline Ltd.Job Description:Role OverviewWe are looking for an experienced Customer Service Administrator to join our team. As a key member of our customer-facing team, you will be responsible for handling customer...


  • Tewkesbury, Gloucestershire, United Kingdom Barchester Healthcare Ltd Full time

    Company OverviewBarchester Healthcare Ltd is a well-established provider of residential care services, committed to delivering high-quality care and support to our residents.Salary: $45,000 - $55,000 per annumJob DescriptionThis varied position involves working closely with the General Manager to ensure the smooth operation of the home. Responsibilities...


  • Tewkesbury, United Kingdom G4S Full time

    Are you looking for your next new but exciting challenge and an opportunity to join a great working environment?  We are looking for a Business Support Administrator to join our team of Administrators.      What will you be doing  General administration duties as necessary. Process purchase orders for subcontractors / suppliers. ...


  • Tewkesbury, United Kingdom Moston Consultants Full time

    **What will you be doing** Schedule engineers to callouts quickly and in line with contractual KPI and NSI requirements and to maximise productivity Process callout completion information and ensure that in house systems are updated with all of the relevant information within a defined timeframe. Update daily reports with call status to monitor for...


  • Tewkesbury, United Kingdom First Choice Recruitment Services Full time

    An immediate start on a temp to perm basis is available for this opportunity. Our client is looking to recruit an administrator to join their small friendly customer service team, providing excellent customer service and data processing skills, you would be supplying a great range of products to trade, and e-commerce customers based in a newly refurbished...


  • Tewkesbury, United Kingdom G4S Full time

    G4S Fire & Security Systems (UK) is part of G4S Secure Solutions (UK), the UK’s largest private provider of security solutions. We now have an exciting opportunity to join the team at our Tewkesbury site.  The job holder is primarily responsible for acting as a coordination point between engineers, operational management, suppliers, the scheduling team...


  • Tewkesbury, United Kingdom G4S Full time

    Location: Tewkesbury, United Kingdom | Salary: Up to 23860.64 | Posted: 18 Oct 2021 | Business Unit: UK Secure Solutions | Region / Division: UK & Ireland | Contracted Hours: Full-time | Employee Status: Permanent | Reference: 10686 - The Administrator is responsible for acting as a coordination point between engineers, operational management, suppliers, and...