Customer Engagement Administrator
6 months ago
**What's involved with this role**:
**QAD 1496/0911**
Role:
**Customer Engagement Administrator**
Contract Length:
**Anticipated 5 months**
**Location**:
**Hybrid working - Tewkesbury - expectation to the office 5 days per week at the beginning and 2 days per week once trained. Flexible.**
Pay Rate:
Our client is looking to hire a Customer Engagement Administrator for approximately 5 months.
**Key accountabilities**:
- Maintains customer focus, promoting good relationships with our customers and enhancing the environments Agency’s reputation.
- Coordinates and complies information from a variety of sources, carries out routine analyses and contributes to the team’s work.
- Chases and tracks information to ensure the execution of own activities, for example following up customer enquiries or tracking planning consultations with local authorities.
- May be required to monitor delivery of service and determine priorities to ensure service levels are maintained for the team in accordance with their area of delivery.
- May act as an initial point of contact for the team, communicating and filtering information to ensure technical and/or scientific advice and support is delivered accurately, and in a timely manner.
- Considers commercial implications of work undertaken.
- Operates and maintains data and information systems effectively.
- Ensures records are stored accurately, are up to date and readily accessible to facilitate team activities.
**Essential**:
- Good level of literacy and numeracy required.
- Required to build relationships based on understanding customers’ needs and providing the service.
- Required to use standard IT packages efficiently to deliver work and able to learn specialised systems as required.
MT
- If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team._
- If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information._
**Please send us your CV in Word format rather than PDF and avoid the use of columns and tables as this will help speed up the process of uploading your CV to the client.**
Please ensure that your CV addresses the following items:
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Qualifications and experience relevant to the job role - please give full details within your CV document
**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please
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