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Customer Service Coordinator

2 months ago

Tewkesbury, Gloucestershire, United Kingdom Bloor Homes - Customer Care Full time
{"MAIN DUTIES": "Main Responsibilities
  • Manage incoming customer inquiries via phone, email, and post.
  • Resolve customer complaints and issues in a timely and efficient manner.
  • Coordinate with customer care technicians, suppliers, and subcontractors to resolve issues and schedule appointments.
  • Verify that work has been completed to the customer's satisfaction.
  • Update and maintain records using Sitestream.
  • Identify and report persistent faults to the Customer Care Manager or Head of Customer Care.
  • Minimize costs by categorizing works effectively.
  • Develop an understanding of the Social Housing Defect Reporting Process and assist with logging defects as needed.
  • Process 5-7 Month Purchaser Reports in accordance with the Your New Home Guide.
  • Attend meetings as required to perform duties.
  • Comply with and uphold company policies and procedures.
  • Perform additional tasks as reasonably required.
  • Ensure adherence to Health and Safety protocols related to Covid-19.
", "ESSENTIAL SKILLS / ATTRIBUTES": "Key Qualifications and Skills
  • Customer service experience in an office environment.
  • Proficiency in CRM software.
  • GCSE standard education (or equivalent) including English and Maths.
  • Excellent verbal and written communication skills.
  • Ability to multitask with strong time management.
", "COMPANY BENEFITS": "Company Perks
  • Scottish Widows Pension Scheme.
  • 33 days holiday entitlement (including bank holidays).
  • Group Staff Discount at Triumph Motorcycles ltd.
  • Competitive discount on company homes (dependent on property and location).
", "JOB SUMMARY": "Customer Care Co-ordinator

We are seeking a highly skilled and customer-focused individual to join our Customer Care team as a Co-ordinator. As a key member of the team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care and support.

", "KEY RESPONSIBILITIES": "Main Responsibilities
  • Manage customer inquiries and resolve issues in a timely and efficient manner.
  • Coordinate with customer care technicians and suppliers to resolve issues and schedule appointments.
  • Verify that work has been completed to the customer's satisfaction.
  • Update and maintain records using Sitestream.
  • Identify and report persistent faults to the Customer Care Manager or Head of Customer Care.
  • Minimize costs by categorizing works effectively.
  • Develop an understanding of the Social Housing Defect Reporting Process and assist with logging defects as needed.
  • Process 5-7 Month Purchaser Reports in accordance with the Your New Home Guide.
  • Attend meetings as required to perform duties.
  • Comply with and uphold company policies and procedures.
  • Perform additional tasks as reasonably required.
  • Ensure adherence to Health and Safety protocols related to Covid-19.
", "COMPANY OVERVIEW": "About Bloor Homes - Customer Care

We are a family-run business that values customer satisfaction above all else. Our Customer Care team is dedicated to delivering exceptional service and ensuring that our customers receive the highest level of care and support.

", "CONTACT US": "Get in Touch

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application today.

", "LANGUAGE": "en-US"}