Customer Complaints Officer

3 weeks ago


Oldbury, United Kingdom Lynx Employment Services Ltd Full time

Lynx Employment Services are a professional recruitment company based in Sheffield. Established in 2001, we have provided temporary and permanent staff to many different public and private companies.

We are recruiting on behalf of our client, who is looking for a **Customer Complaint Advisor** to join their team for a temporary contract

**This role is 37 hours/ week, working from home, however you may occasionally be required to work from Oldbury Council House.**

You will be a competent individual with excellent communication skills, both written and verbally, along with a keen eye for attention to details.

Undertake customer liaison and lead on complex adult social care complaint investigation cases in line with the Local Authority Social Services and National Health Service Complaints (England) Regulations, 2009.

The role involves agreeing to complaint action plans with complainants or their representatives, conducting interviews, analysing documentation and data to produce written responses within agreed timescales therefore you will need to be observant and organisedwith good time management skills.


  • Complaint Handler

    2 weeks ago


    Oldbury, United Kingdom Interaction Recruitment Full time

    Interaction Recruitment are currently recruiting for a complaint handler for our client based in Oldbury. As a Complaint handler, you will need to be: - Resilient and confident dealing with complaints over the phone - Have excellent communication and listening skills - Customer focussed, friendly and approachable Duties of Complaint handler: - Providing...


  • Oldbury, Sandwell, United Kingdom Zeal recruitment Full time

    We are seeking an experienced Resident Liaison Officer to join our team at Zeal recruitment in Birmingham. This is a permanent role with a competitive salary of £33,000 plus a £250 monthly car allowance.About the RoleThe successful candidate will be responsible for visiting residents' homes, dealing with complaints, and ensuring all issues are resolved in...


  • Oldbury, Sandwell, United Kingdom Zeal recruitment Full time

    Role OverviewWe are seeking a highly skilled Customer Service Representative to join our team in Birmingham. The successful candidate will be responsible for providing exceptional customer service, resolving complaints, and ensuring the highest level of satisfaction for our residents.Key Responsibilities:Visiting residents' homes, dealing with their needs,...


  • Oldbury, Sandwell, United Kingdom Zeal recruitment Full time

    We are looking for a highly motivated Customer Experience Specialist to join our team at Zeal recruitment in Birmingham. This is a permanent role with a competitive salary of £33,000 plus a £250 monthly car allowance.About the JobThe successful candidate will be responsible for delivering exceptional customer experiences, addressing complaints, and...


  • Oldbury, United Kingdom Zeal recruitment Full time

    Senior Resident Liaison Officer Permanent Birmingham £33k Salary + £250 p/month car allowance 42.5 hours An amazing opportunity has arisen for an experienced and enthusiastic Senior Resident Liaison Officer to join a well-established business on a permanent basis, to help support the customers throughout adaptations and disruptive repairs to their...


  • Oldbury, United Kingdom CV-Library Full time

    Senior Resident Liaison Officer Permanent Birmingham £33k Salary + £250 p/month car allowance 42.5 hours An amazing opportunity has arisen for an experienced and enthusiastic Senior Resident Liaison Officer to join a well-established business on a permanent basis, to help support the customers throughout adaptations and disruptive repairs to...


  • Oldbury, United Kingdom Axis Europe Full time

    **Role**: Delivering the Difference - The Key to R&M’s success is the continuous improvement of our services in response to resident’s feedback; ensuring residents are fully involved in decision making processes affecting their homes. Axis RLO’s are customer focussed and provide a one-stop contact point, empowering residents to feel respected and...


  • Oldbury, United Kingdom Community Partnership Personnel Full time

    Think Community Partnership are currently working with an established provider of affordable housing in Birmingham to recruit for a Customer Engagement Officer. As a permanent member of staff, the Customer Engagement Officer will have responsibility for communications between the organisation and its residents. **Responsibilities**: - Address customer...

  • Office Administrator

    7 months ago


    Oldbury, United Kingdom Toplabs Prosthetics Full time

    **Job description** Toplabs Prosthetics are seeking a full-time marketing and finance administrator to join our team. We are looking for someone with **preferred **experience in the dental laboratory industry. As a marketing and finance administrator working full-time, you will be responsible for contributing to overall success of a high-performing...


  • Oldbury, United Kingdom Concept Housing Association Full time

    Do you pride yourself on providing a compassionate and effective customer experience within a Supported Housing setting? We are looking for an experienced, resident centric Customer Service Officer (CSO) to join us to deliver a proactive and responsive experience to our residents, providers and stakeholders. Our Customer Service Officers provide a critical...


  • Oldbury, Sandwell, United Kingdom Zeal recruitment Full time

    Senior Liaison Officer Job TitleWe are seeking a skilled Senior Liaison Officer to join our team in Birmingham. This role involves supporting residents throughout adaptations and repairs to their homes, ensuring they receive the best possible service.Responsibilities:Visiting residents, addressing their needs, and responding to queries.Dealing with...


  • Oldbury, Sandwell, United Kingdom We Manage Jobs(WMJobs) Full time

    We Manage Jobs (WMJobs) is seeking a highly skilled Regulatory Compliance Officer to join our team in Sandwell. The estimated salary for this position is £35,000 - £45,000 per annum.The successful candidate will be responsible for the inspection and regulation of permitted industrial processes, responding to noise and pollution aspects of planning...

  • Customer Service Agent

    7 months ago


    Oldbury, United Kingdom HGV Drivers UK Full time

    **Position available for our client in Oldbury office.** We are looking for Customer Service/Order Taking agent. **Main duties**: - Working in a busy office, ensuring a superior customer service is always provided, building strong relationships with the customer base. - Omnichannel order taking and input; receipt and negotiation of requested order times...

  • Office Administrator

    7 months ago


    Oldbury, United Kingdom Toplabs Prosthetics Full time

    **Job description** Toplabs Prosthetics are seeking a full-time marketing and finance administrator to join our team. We are looking for someone with **preferred **experience in the dental laboratory industry. As a marketing and finance administrator working full-time, you will be responsible for contributing to overall success of a high-performing...

  • Office Administrator

    8 months ago


    Oldbury, United Kingdom Toplabs Prosthetics Full time

    **Job description** Toplabs Prosthetics are seeking a full-time marketing and finance administrator to join our team. We are looking for someone with **preferred **experience in the dental laboratory industry. As a marketing and finance administrator working full-time, you will be responsible for contributing to overall success of a high-performing...


  • Oldbury, Sandwell, United Kingdom We Manage Jobs(WMJobs) Full time

    We Manage Jobs (WMJobs) is seeking an Environmental Regulation Officer to join our team.The salary for this position is approximately £35,000 - £45,000 per annum, depending on experience.Job Description:We are responsible for the regulation of permitted industrial processes and responding to planning consultations. Our work involves investigating...


  • Oldbury, United Kingdom Talent Hire Group Full time

    **Customer Service Agent - Temporary ongoing role** **Main Duties and Responsibilities** *Take customer orders for locally shipped plants through multi-channel (telephone and digital) *Manage programmed orders and services *Modify in-process orders at customer request *Work pro-actively to establish the feasibility of customer requests *Work closely...


  • Oldbury, Sandwell, United Kingdom Motorpoint Ltd Full time

    We are Motorpoint, the UK's leading car retailer offering a wide range of nearly new vehicles.Our focus is on delivering exceptional customer choice, quality, service, and value through various channels.Whether you prefer to shop online or in-store, we aim to provide an outstanding experience for our customers.About the RoleThis position plays a vital role...


  • Oldbury, United Kingdom Mulberry Recruitment Full time

    **Customer Service Executive** **Location: Oldbury, West Midlands** **Salary: £20,000 - £25,000** **Job Type: Temporary (6 months) with a view to go permanent** My client based in Oldbury is looking for a Customer Service Executive to join their friendly team. you will be responsible for providing customer facing business to business (B2B) service,...


  • Oldbury, United Kingdom Johnson Test Papers Ltd Full time

    Office Administrator required for our busy manufacturing business in Tividale, Oldbury. Our priority is to ensure that our customers’ requirements are met efficiently and professionally. We are a growing international business, able to offer a reliable income with long-term prospects. **Key responsibilities**: - Deal with enquiries from customers,...